Veronica Dumas
Austin,TX
Summary
Highly-motivated and dedicated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Outpatient Therapist
Cross Creek Hospital
Austin, TX
04.2024 - Current
- Coordinate with interdisciplinary team regarding clients treatment and progress
- Attentively listen to concerns of clients as well as coworkers to problem solve and find the best solutions for an efficient program
- Initiate connecting care services by prospecting on hospital psychiatric units to educate inpatient individuals about the outpatient program
- Maintain consistent communication with patient caregivers to coordinate care and discuss any concerns in treatment process.
Wedding and Events Bartender
Blackstone National Golf Club
Sutton, MA
09.2021 - 01.2024
- Provided pleasant service to all guests attending venue functions
- Maintained an organized space while bartending large events, including weddings and golf tournaments
- Provided quick customer service to guests in a fast-paced environment
- Enforced all rules, specifically with open bar regulations.
Clinical Social Work Intern
Arbour Counseling Services PHP
Worcester, MA
06.2022 - 08.2023
- Built rapport with clients by establishing trust, maintaining confidentiality, and demonstrating empathy
- Maintained positive, professional relationships with clients, caregivers, and staff within program
- Completed comprehensive intake assessments, mental status examinations, risk assessments, and engaged clients in safety planning daily
- Met with clients individually for check-ins regarding de-escalation techniques, mediation, and grounding skills
- Completed appropriate and thorough clinical notes for each group and client interaction, and assisted in mandated reporting procedures.
Bartender
Teddy G's Pub and Grill
Sturbridge, MA
10.2021 - 07.2023
- Maintained and organized bar and consistently delivered positive customer service in busy restaurant environment
- Communicated with other staff members as well as clientele to deliver services efficiently.
Education
Master of Social Work, MSW -
Simmons University
08.2023
BS Human Development and Family Studies -
University of Rhode Island
05.2020
Skills
- Interpersonal Skills
- Organization
- Problem solver
- Team player
- Customer service
- Works well in high stress environment
- Multitasker
- Computer & Technology skills
- Empathetic
- Decision making skills
- Time management
- Ability to enforce rules and regulations
- Providing referrals
Timeline
Outpatient Therapist
Cross Creek Hospital
04.2024 - Current
Clinical Social Work Intern
Arbour Counseling Services PHP
06.2022 - 08.2023
Bartender
Teddy G's Pub and Grill
10.2021 - 07.2023
Wedding and Events Bartender
Blackstone National Golf Club
09.2021 - 01.2024
Master of Social Work, MSW -
Simmons University
BS Human Development and Family Studies -
University of Rhode Island
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