Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Veronica Edwards

Fort Worth,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Professional dedicated to maintaining positive customer relationships. Known for quick and accurate response time.

Overview

15
15
years of professional experience

Work History

Client Experience Specialist

United Healthcare
Fort Worth, TX
06.2022 - Current
  • Communicated with internal departments regarding client inquiries and requests for additional services.
  • Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
  • Provided exceptional customer service to clients by responding to inquiries, resolving complaints and addressing any other issues in a timely manner.
  • Developed strategies for improving the overall client experience.
  • Maintained accurate records of client contact information and account history.
  • Researched and adequately resolved client questions and issues.
  • Established and effectively maintained productive customer relationships.

Assistant General Manager

Inshape Health Clubs
Palmdale, CA
05.2018 - 12.2020
  • Organized special events such as promotions or fundraisers to drive business growth.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Created promotional campaigns to increase store traffic and generate revenue.
  • Analyzed financial data and prepared reports for senior management.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Managed daily operations of the store, including scheduling and supervising staff.

Sales Manager

Best Buy
Palmdale, CA
01.2010 - 08.2018
  • Created and presented monthly reports to management on sales performance.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.

Education

High School Diploma -

Highland High School
Palmdale, CA
06-2005

Skills

  • Client Needs Assessment
  • Account Management
  • Performance Tracking
  • Client Retention Strategies
  • Customer Service
  • MS Office
  • Sales expertise
  • Salesforce CRM
  • Microsoft Excel and PowerPoint
  • Sales management
  • Sales Techniques

Affiliations

  • Youth Soccer Coach
  • Youth Flag Football Coach
  • Executive Coach Commissioner

Accomplishments

  • Top Sales Associate 2011, 2012
  • Top Sales Manager 2014,2015,2019

Timeline

Client Experience Specialist

United Healthcare
06.2022 - Current

Assistant General Manager

Inshape Health Clubs
05.2018 - 12.2020

Sales Manager

Best Buy
01.2010 - 08.2018

High School Diploma -

Highland High School

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Veronica Edwards