Veronica Feagin
Columbus,OH
Summary
23 years of experience in compliance, quality control, and risk management. Proven track record in auditing, regulatory compliance, and fraud investigations, with expertise in BSA, Patriot Act, and other regulatory frameworks. Skilled in identifying control gaps, enhancing operational integrity, and promoting risk awareness through cross-functional collaboration.
Overview
18
18
years of professional experience
Work History
Business Control Analyst
Wright-Patt Credit - 12 Month Contract Union
Beavercreek, OH
09.2024 - 09.2025
- Evaluate and oversee internal control processes within business units to ensure adherence to regulatory compliance standards, accounting for 50% of total responsibilities.
- Partner with business units to uphold integrity, enforce policies, and strengthen controls, accounting for 50% of total duties.
- Gathered, documented, and modeled data to assess business trends.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Evaluated current processes to develop improvement plans.
- Collaborated with audit validation team to satisfy evidence requests for validating remediated issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated new issues to determine business response based on business risk appetite.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Liaised with testing partners to analyze root cause of testing results and suggested remediation activities.
- Responded to client requests to appropriately solve concerns and issues.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Recommended operational improvements based on tracking and analysis of data.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Resolved problems, improved operations and provided exceptional service.
Compliance Monitor Analyst
Bridgefi - 6 Month Contract
Dublin, OH
09.2023 - 03.2024
- Monitored online retail operations to ensure adherence to company policies, procedures, and regulatory compliance.
- Conducted audits of online and third-party lending platforms to verify compliance with applicable regulatory standards and internal controls.
- Promoted safety of students on and off bus by identifying potential conflicts.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Maintained database systems to track and analyze operational data.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Helped children safely board and disembark from bus.
- Gathered, organized and input information into digital database.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Communicated with classroom teachers, principals and parents to discuss student backgrounds, medical problems and behaviors.
- Observed packing operations to verify conformance to specifications.
- Read stories, sang songs and facilitated creative play.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and implemented activities to promote language development.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Logged information regarding naps, feedings, and any medications administered.
- Responded to inquiries from parents and guardians.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Evaluated customer needs and feedback to drive product and service improvements.
- Encouraged children's emotional and social development.
- Documented children's growth and development.
- Assisted in potty training and toilet hygiene.
- Developed effective improvement plans in alignment with goals and specifications.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Monitored number of cases received and returned by employees on weekly, monthly, and quarterly basis.
- Generated reports detailing findings and recommendations.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Monitored children's activities to verify safety and wellbeing.
- Monitored conduct of students on school buses to maintain discipline and safety.
- Provided support and guidance to children in conflict resolution.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
- Created and managed project plans, timelines and budgets.
- Implemented daily routines and activities to stimulate and engage children.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Developed lessons and activities to promote children's physical and emotional development.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
Compliance Analyst
Kemba Credit Union - 9 Month Contract
Gahanna , OH
01.2023 - 09.2023
- Analyzed high-risk transactions for data patterns, avoiding breaches.
- Identified control gaps and risks, delivering detailed reports with insights to improve compliance measures.
- Prepared documentation and records for upcoming audits and inspections.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Assessed fees related to registration of property-related documents.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Completed field checks to verify licenses and permits for various business.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Developed risk assessment models to identify potential compliance risks.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Supported and trained customers on compliance-related issues.
- Created and maintained compliant work environment.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Identified gaps in existing compliance processes and recommended updates.
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Warned violators of infractions or penalties.
- Kept informed regarding pending industry changes, trends or best practices.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Developed and implemented corrective action plans for non-compliance issues.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Maintained up-to-date knowledge of applicable laws and regulations.
Quality Specialist III
JPMorgan Chase
Columbus, OH
04.2020 - 12.2022
- Reviews transactions, ensures compliance with standards (financial/regulatory), uses multiple systems, analyzes data, and requires skills in problem-solving, decision-making, and multitasking, typically needing a degree and relevant financial services experience
- Performed compliance surveys of alerts and transactions to identify potential to enhanced compliance with AML regulations.
Anti-Money Laundering (AML) Compliance Analyst
JPMorgan Chase
Columbus, OH
06.2019 - 05.2022
- Executed periodic full lifecycle assessments of complex AML investigations, from initial detection to final resolution and suspicious activities report (SAR) filing adhered to accuracy, completeness, and compliance with internal policies and AML regulatory standards 35% of tasks
- Analyzed high-risk transactions to identify potential money laundering activities and developed detailed reports to support investigations 35%.
- Identified suspicious activities through detailed reviews, to enhanced security measures 30%.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Partnered with fraud manager to research and investigate cases.
Quality Assurance Investigator
JPMorgan Chase
Columbus, OH
06.2015 - 06.2019
- Conducted enhanced due diligence (EDD) reviews for high-risk customers and accounts.
- Provided constructive feedback to Know you Customer( KYC) investigators to enhance performance and maintain consistency.
Operations Quality Analyst
JPMorgan Chase
Columbus, OH
06.2011 - 06.2015
- Identified and addressed operational discrepancies to enhance process efficiency adhere to compliance protocols.
Foreclosure Risk & Quality Analyst
JPMorgan Chase
Columbus, OH
06.2007 - 06.2011
- Analyzed foreclosure processing to ensure accuracy and alignment with legal and regulatory standards, promoting compliance and consistency.
Education
High School Diploma -
Linden Mickinley Stem Academy
Columbus OH Associate of Arts - Finance
Columbus State Community College
Columbus OH Bachelor of Arts - Business Administration
Franklin University
Columbus OH Skills
- Analytical Thinking
- Attention to Detail
- Communication Skills
- Problem-Solving
- Risk Assessment
- Critical Thinking
- Investigation Techniques
- Knowledge of Regulatory Compliance
Timeline
Business Control Analyst
Wright-Patt Credit - 12 Month Contract Union
09.2024 - 09.2025
Compliance Monitor Analyst
Bridgefi - 6 Month Contract
09.2023 - 03.2024
Compliance Analyst
Kemba Credit Union - 9 Month Contract
01.2023 - 09.2023
Quality Specialist III
JPMorgan Chase
04.2020 - 12.2022
Anti-Money Laundering (AML) Compliance Analyst
JPMorgan Chase
06.2019 - 05.2022
Quality Assurance Investigator
JPMorgan Chase
06.2015 - 06.2019
Operations Quality Analyst
JPMorgan Chase
06.2011 - 06.2015
Foreclosure Risk & Quality Analyst
JPMorgan Chase
06.2007 - 06.2011
High School Diploma -
Linden Mickinley Stem Academy
Associate of Arts - Finance
Columbus State Community College
Bachelor of Arts - Business Administration
Franklin University