Veronica Flores

• Inpatient care- coordination of discharge planning to home health, DME, IV infusions, out pt therapy needs, submission of Prior auth for medication authorization request.
• Provide education for all transplant patients, inpatient and outpatient, for GI and hepatology services and assist in transition of care needs for all patients.
• Nurse care coordination- track, screen, monitor and coordinate the care of patients with multiple co-morbidities, psychosocial needs while continue to develop a patients’ action plan and discharge planning.
• Thrall reviews of services needed and determines medical appropriateness of inpatient and outpatient services following transplant evaluation.
• Work with multidisciplinary team on daily bases, during inpatient rounds and outpatient clinic for coordination of care.
• Responsible for clinical and medical management across the continuum of care (assessing, planning, implementing, coordinating, monitoring and evaluating).
• Includes case management, coordination of care, and medical management.
• Responsible for providing health education, coaching and treatment decision support for patients and family.
• Coordinator acts as an advocate for patients and their families while guiding them through the health care system for transition planning and longitudinal care before and after transplant.
• Coordinator works in close partnership with multiple disciplines including Social Worker.
• Identifies appropriate candidate upon referral and collaborates a multi-disciplinary team. Identifies requirements for candidate evaluation.
• Communicate with patient caregivers, and family to assure a well-organized and thrall action plan is established.
• Identify patient needs, ensure a close loop of communication is established.
• Develop action plan and prioritize goals.
• Utilization of evidenced-based practice, develop interventions while considering member barriers independently.
• Make referrals to community sources and programs identified for patients while working alongside Social work to make transition easier.
• Dailyn collaboration with Interdisciplinary Team to establish an individualized discharge /or transition plan for all patients.
• Able to Manage assigned caseload in an efficient and effective manner by utilizing time management skills.
• Enter timely documentation to comply with documentation requirements by UNOS.
• Maintain current RN licensure to work in state of employment and maintain hospital credentialing as indicated.
• Efficiently performs all other related duties as assigned.
• Coordinate inpatient admission for transplant surgery, and hepatobiliary related surgeries.
• Knowledge of ICD 10 and CPT coding.
• Coordinates with multidisciplinary team the evaluation process for transplant candidate, including, but not limited to:
Medical / surgical evaluation, psychosocial evaluation, Educational assessment, Laboratory evaluation, Radiological evaluation, Nutritional evaluation, Outreach Clinic Setting.
• Interprets serological results of the potential transplant and their implication for transplant.
• Obtains recipient blood type, tissue typing and cytotoxic antibodies according to transplant center protocol.
• Identifies possible co-morbidities in the transplant candidate and evaluate as indicated. Ensures that patient is assessed for presence of malignancy prior to listing
• Identifies absolute and relative contraindications to transplantation
• Ensures patient understands risk and benefit of immunizations required prior to transplantation.
• Functions as candidate advocate by applying knowledge of growth, development, educational and cultural background during candidate / family / legal guardian interactions.
• Educates candidate / family / legal guardian about: Living donation options Evaluation process
OPTN regulations, Organ allocation, waiting phase, Transplant process, Risks / benefits, including utilization of expanded donors, high-risk donors, if applicable. Post-operative phase including immunosuppressive therapy and effects. Potential research protocols of the transplant program. Candidate / family / legal guardian responsibility throughout the transplant process. CMS required disclosures such as SRTR, Medicare B, coverage, psychological risks, etc.
• Identifies and responds to the psychosocial and economic needs of the transplant candidate / family / legal guardian during evaluation.
• Collects and evaluates medical, psychosocial and financial data for review by the transplant team.
• Communicates with referring physicians, other health care providers, payers and transplant team members regarding the candidate’s status and evaluation outcome
• Demonstrates knowledge of, and compliance with OPTN/UNOS policies and listing requirements
• Informs and educates patient / family / legal guardian at time of listing
• Ensures patient and referring physician are informed in writing of transplant listing, denial or postponement
• Acts as resource person for internal and external health care providers.
• Provides and maintains comprehensive documentation of evaluation process and makes appropriate referrals to specialists.
• Provides data to OPTN/UNOS for listing statistics.
• “Presents” candidate to selection committee in an accurate manner to the satisfaction of the medical and surgical leadership.
• Assesses and documents candidate/family/legal guardian’s educational deficits of transplant process
• Develops and institutes a teaching plan addressing transplant candidate/family/legal guardian’s learning needs.
• Maintains/ensures communication with patient, referring physicians, payors, other health care providers and transplant team members.
• Recognizes potential problems, abnormal diagnostic findings and/or significant changes during the waiting phase, coordinating required care.
• Ensures cytotoxic antibody screen is obtained regularly per transplant center protocol. Maintains routine health maintenance and surveillance for malignancy during the waiting period.
• Identifies and responds to the psychosocial and economic needs of the transplant candidate/family/legal guardian during waiting phase
• Exhibits ability to maintain and update candidate-listing status per OPTN/UNOS regulations to include MELD updates with lab results dated closest to update
• Identifies the need for candidate re-evaluation and initiates when appropriate. Acts as resource person for internal and external health care providers
• Provides and maintains comprehensive documentation of candidate progress
• Identifies appropriate live donor candidate upon referral, and interacts with appropriate staff.
• Identifies requirements for and maintains confidentiality of the living donor evaluation.
• Ensures process of informed choice has been followed according to transplant center protocol.
• Coordinates with multidisciplinary team the evaluation process for the potential live donor candidate.
• Applies knowledge of growth, development, educational and cultural background during live donor candidate and family interactions.
• Educates live donor candidate and family about the evaluation, donation, and hospitalization process, risks and benefits, and short/long term follow-up care and documents accordingly.
• Identifies recipient learning needs, coping skills, decision-making process, long-term expectations and commitment regarding the donation process.
• Verbalizes understanding of live donor protocol, and acts as a resource for internal and external health care providers.
• Collects and reviews evaluation results with the transplant team. Participates in the determination of a potential live donor’s suitability to donate for transplant according to transplant center protocol and CMS/OPTN/UNOS regulations.
• Facilitates admission date with donor and transplant candidate, and notifies transplant team members of pending surgery.
• Assists family with adjustment for live donor recipient physical and emotional rehabilitation.
• Observes, monitors, reviews and reports live donor recipient physical and emotional status to the appropriate transplant team member.
• Maintains/ensures communication with recipient primary physician, other health care providers and payors throughout the evaluation phase, surgical procedure and postoperative recovery.
• Provides and maintains comprehensive documentation of live donor recipient progress according to transplant center protocol.
• Functions as donor advocate with other members of the transplant team.

Charge nurse for Oncology unit of 12 beds,

§ Mentored/ Precept new oncology nurses, sharing knowledge gained from years of experience in specialized cancer care settings.

§ Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Staff Nurse Duties:

• Triage patients and escalate issues such as severe anemia, sepsis, and other critical issues to provider or appropriate department
• Gather relevant clinical documents from appropriate facilities or organizations for continuity of care
• Access port-a-cath devices in a sterile manner and assess site for abnormalities or signs of infection
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Observed strict safety measures, including checking medication dosages before administration to patients.
• Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
• Administered oral, IV and intra-muscular medications and monitored patient reactions.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Collaborated with oncologists to develop targeted treatment plans for patients with various cancer types and stages.
• Completed chemotherapy administration as dictated by physician's instructions on each patient's chart.
• Improved patient outcomes by implementing evidence-based oncology nursing practices.
• Established rapport with diverse patient populations by demonstrating empathy and understanding during difficult periods of illness or treatment.
• Improved patient satisfaction scores by consistently delivering compassionate, attentive care during all phases of the cancer journey.
• Developed individualized care plans to address the unique needs of each patient undergoing cancer treatment.
• Coordinated complex care plans, working closely with case managers, social workers, and financial counselors to optimize patient outcomes.
• Recorded all patient discussions and transactions in charts for future reference.
• Counseled patients and provided listening ear and emotional support.
• Educated fellow nurses on best practices in oncology care through presentations at staff meetings and professional development sessions.
• Protected patients from harm by following precise hospital security requirements.
• Administered chemotherapy, pain medications and other medicines based on physician orders and patient requirements.
• Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
• Promoted patient safety by adhering to strict infection control protocols throughout all aspects of cancer treatment administration.
• Assessed patients during course of treatment to identify concerning reactions.
• Maintained detailed documentation of patient assessments, interventions, and outcomes using electronic health record systems.
• Participated in continuous learning opportunities to stay current on advancements in oncology treatments and nursing techniques.
• Provided emotional support for patients and families coping with the challenges of a cancer diagnosis.
• Educated patients on such topics as nutrition, medication side effects, and proper skin treatments after radiation.
• Advocated for patients'' rights, ensuring access to appropriate pain management options during end-of-life care.
• Enhanced quality of care through close collaboration with interdisciplinary medical teams.
• Reduced medication errors by closely monitoring patients for adverse reactions and promptly reporting concerns to physicians.
• Evaluated emerging trends in oncology nursing practice, recommending updates to policies and procedures as needed.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications, Chemotherapy and IV therapies.
• Managed patients recovering from medical or surgical procedures.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Recorded details regarding therapies to keep patient charts updated.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
• Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
• Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
• Implemented infection control measures within the unit to minimize complications among immunocompromised patients undergoing cancer treatment.
• Effectively managed symptoms related to cancer treatments by assessing patient needs and implementing appropriate interventions.
• Monitored patients'' vital signs, lab results, and physical assessments during treatment, making necessary adjustments to maintain safety and comfort.
• Administered chemotherapy, immunotherapy, and other medications safely and accurately according to established protocols.
• Continuously updated knowledge of advancements in pediatric oncology nursing through participation in professional development opportunities.
• Provided education to patients and families about cancer diagnoses, treatments, side effects, and medication management.
• Collaborated with interdisciplinary team members to create comprehensive care plans, ensuring optimal outcomes for patients.
• Advocated for the unique needs of each patient while collaborating with healthcare providers on their plan of care.
• Served as a resource for nursing staff by sharing knowledge of evidence-based practices specific to pediatric oncology nursing.
• Mentored new nurses entering the field of pediatric oncology nursing through demonstration of best practices in patient care.
• Enhanced patient satisfaction through compassionate and empathetic communication with patients and families.
• Coordinated closely with social workers, case managers, nutritionists, psychologists, pharmacists-supporting the holistic well-being of pediatric oncology patients.
• Participated in quality improvement initiatives aimed at enhancing patient care within the pediatric oncology unit.
• Developed strong rapport with patients and families, fostering trust and open communication throughout treatment process.
• Recognized changes in patient status, notifying the appropriate healthcare team members for prompt intervention and treatment adjustments.
• Reduced hospital readmissions by providing thorough discharge instructions and follow-up support for patients transitioning to home care.
• Improved patient care by developing and implementing individualized treatment plans for pediatric oncology patients.
• Assessed patients during course of treatment to identify concerning reactions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Monitored patient reactions after administering medications and IV therapies.
• Managed patients recovering from medical or surgical procedures.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Performed triage on incoming patients and determined severity of injuries and illnesses.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
• Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.

Staff Nurse - float to several HCA facilities

Methodist Children Hospital, Metro and stone oaks.

float to Pediatric Med-Surg/Pedi Intermittent Care Unit, Hematology Oncology, and NICU

Private Duty Nurse. All but not limited to all aspects of nursing care process

Care of Pediatric Patient Home Health needs

G-tube feedings, medication administration, Nebulizer treatment, Triology 100.

Monitors and assess all needs required for appropriate care of patients needs

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
• Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
• Utilized nursing knowledge to identify patient needs and offer appropriate remedies.

Additonal Duties

monitor I&O’s, vital sign, room set up for seizure patients and new admissions, assist nurse in patient care, EKG’s, transport intubated patient to MRI,CT or any other medical procedure within the hospital, provide patient with ADL’s.

Clerk -Registration of new admissions, telephone techniques, discharge/admissions and transfers.

Float to other floors within the hospital as a Nurse Assistant

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• telephone techniques, schedule appointments for physical therapy, therapeutic feeding clinic , spasticity clinic, registration ,
• Authorization request from private insurance and HMO’s