VERONICA GARCIA
Denver,CO
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
5
5
years of professional experience
Work History
Data Entry (remote) Seasonal
Connect for Health Colorado
Denver, CO
08.2023 - Current
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
- Processed customer orders accurately and in a timely manner.
- Assisted colleagues with resolving any issues related to data entry operations.
- Verified accuracy and completeness of data entry into the database system.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
PATIENT REFERRAL COORDINATOR (REMOTE)
Tepeyac Community Health Center
Denver, CO
08.2021 - 02.2023
- Spoke to community groups to explain and interpret agency purposes, programs and policies
- Provided direct service and support to individuals and clients, such as handling referral for breast cancer
- Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements and program benefits
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Referred patients to appropriate health care services or resources
- Analyzed patients' abilities to pay to determine charges on sliding scale
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
BEHAVIORAL HEALTH ASSISTANT (REMOTE)
Tepeyac Community Health Center
Denver, CO
06.2020 - 08.2021
- Disinfected rooms and furnishings to maintain safe and orderly environment
- Teamed with cross-functional team of psychiatrists, psychologists, psychiatric nurses, or social workers
- Entered orders into computer, answered telephone calls and maintained medical or facility information
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems
CUSTOMER SERVICE LEAD
Tepeyac Community Health Center
Denver, CO
10.2019 - 07.2020
- Addressed customers courteously using suitable methods and problem-solving skills
- Assisted with mentoring new employees during and after training
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Responded to telephone inquiries and complaints following standard operating procedures
- Read from scripts to promote uniformity and consistency in communications
- Navigated multiple computer systems and applications and utilized search tools to find information
Education
Associate in Science -
COMMUNITY COLLEGE OF DENVER
Denver, CO05.2020
Skills
- Bilingual
- Quality Patient Care
- Referral Tracking
- Specialist Referrals
- Call Transfers
- Patient Referral
- Multi-Line Phone Proficiency
- HIPAA Regulations
- Medical Information Collection
- Client Satisfaction
- Administrative Duties
- Workflow Processes
- Patient Admission
- Direct Patient Care
- Reviewing Patient Information
- Phone Inquiries
- Staff Meetings
- Online Systems
- Creative Thinking
- OSHA Regulations
- EPIC EMR
- Bilingual
Timeline
Data Entry (remote) Seasonal
Connect for Health Colorado
08.2023 - Current
PATIENT REFERRAL COORDINATOR (REMOTE)
Tepeyac Community Health Center
08.2021 - 02.2023
BEHAVIORAL HEALTH ASSISTANT (REMOTE)
Tepeyac Community Health Center
06.2020 - 08.2021
CUSTOMER SERVICE LEAD
Tepeyac Community Health Center
10.2019 - 07.2020
Associate in Science -
COMMUNITY COLLEGE OF DENVER
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