VERONICA GARZA
Lansing,MI
Summary
Hardworking Student offering internship work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational, and communication skills.
Overview
2025
2025
years of professional experience
Work History
General Office Assistant
State of Michigan Department of State
08.2024 - Current
- Uses sound judgment to review, access, and decide the court of action necessary to accurately amend vehicle records.
- Retrieves specified records from the Department's CARS program to reveal needed information. This activity requires considerable knowledge of accessing, reading, and applying vehicle record information.
- Sends correspondence to customers for additional required information.
- Resolves conflicting codes and transaction data to achieve updates using available resources such as previous work experience, training, and the TItle and Registration manual.
- Review business emails to assist customers and businesses in establishing or updating their accounts.
- Answers and manages incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepares and edits documents to produce precise, accurate, and professional communication.
- Promptly receives and forwards incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Inputs data into spreadsheets and databases.
- Utilizes office management software to record and track customer information.
- Supports staff on special assignments and ad hoc projects.
STUDENT ASSISTANT
State of Michigan, Department of State
06.2023 - 08.2024
- Conducted thorough qualitative and quantitative analyses of election data and policies to inform decision-making processes
- Engaged in comprehensive interviews with election officials and stakeholders to gather firsthand perspectives for well-rounded research
- Fostered collaborative relationships with colleagues to accurately assess research and data needs, facilitating effective responses
- Utilized strong analytical skills to synthesize complex research findings into concise summaries for diverse audiences
- Demonstrated proficient writing abilities by drafting thorough recommendations, reports, and memoranda based on synthesized research
- Actively contributed to policy discussions within the Bureau, providing informed insights and recommendations.
- Developed engaging public and voter-facing election materials, ensuring the accuracy and accessibility of information
- Exhibited strong editing skills in reviewing and refining content to maintain consistency and clarity
- Stayed updated on changes in laws and policies, ensuring compliance and informing decision-making processes
SERVER/LEAD SERVER TRAINER/BARTENDER
American Fifth Spirits
- Maintained organization of office, prep station, dining room, and storage
- Trained new servers and served as a lead server trainer
- Demonstrated expertise in various spirits and rotating cocktail menus
- Ensured compliance with state and federal laws regarding alcoholic beverages
Education
Bachelor of Science - LEGAL STUDIES
Davenport University
Grand Rapids 08.2025
Skills
- Data organization
- Faculty support
- Research
- Document processing
- Research ability
- Correspondence writing
- Strong organization
- Calendar management
- Administrative tasks
Certifications Courses
- Bilingual (Conversational Spanish and Basic ASL)
- Customer Service
- Office Administration
- Record Keeping
- Mail Handling
- CLIO
- Legal research
- Client communication
- Document drafting
- Case management
Languages
Spanish
Limited Working
Timeline
General Office Assistant
State of Michigan Department of State
08.2024 - Current
STUDENT ASSISTANT
State of Michigan, Department of State
06.2023 - 08.2024
SERVER/LEAD SERVER TRAINER/BARTENDER
American Fifth Spirits
Bachelor of Science - LEGAL STUDIES
Davenport University
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