VERONICA GONZALES

• Co-led operations for a $2M dollar new store opening, driving profitability, operational efficiency, and a strong guest experience.
• Directs inventory and stockroom procedures, improving inventory accuracy, minimizing shrink, and ensuring seamless shipment, receiving, and replenishment execution.
• Leverages key business metrics to execute corporate initiatives, optimize store performance, and maintain premium visual and operational standards.
• Ensures daily visuals are up to standard based on a strict series of principles and guidelines while simultaneously executing consistent salesfloor replenishment scans of minimum 95% and above.

• Lead merchandising and operations for a $5M+ SBS store, aligning visuals and inventory with business goals.
• Use reporting and metrics to drive decisions and make strategic moves like a business owner.
• Execute floorsets, product placement, and seasonal transitions to elevate the in-store experience.
• Coach and develop associates on merchandising, operations, and client engagement.
• Maintain stockroom flow and operational excellence to support sales and brand standards.

• Verified insurance coverage for patient appointments and procedures.
• Coordinated with insurance companies to resolve verification issues.
• Updated patient records with accurate insurance information.

• Consistently exceeded sales and KPI goals through elevated client experiences.
• Recognized for leadership and styling expertise, driving strong client loyalty.
• Supported multiple successful floorsets and visual updates, ensuring seamless execution.

• Managed patient scheduling and appointment confirmations for efficient workflow.
• Assisted patients with insurance verification and benefit explanations.
• Handled patient inquiries and resolved concerns with professionalism and empathy.
• Creating improved training packets for current and incoming employees for a quick

learning process

• Consistently completed floorsets maintaining high visual standards.
• Recognized for creating visually impactful displays that drove increased customer engagement and sales.
• Trained and developed team members to improve execution and efficiency during floorsets.

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• Trained new employees on daily tasks and company policies.
• Supported administrative functions through accurate data entry to streamline operations.
• Maintained proper deadlines to meet company and customer needs.
• Responsible for ensuring new employees are adequately trained and knowledgeable of daily tasks and company policies.
• Managed deadlines to ensure timely delivery of products and services to customers.
• Executed tasks and projects assigned by company management.