Veronica Gracia
Austin,TX
Summary
Detail-oriented kitchen professional with strong knife skills and a commitment to food safety. Proven ability to implement sanitation procedures and improve operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fryer Production
McDonald's
Copperas Cove
03.2026 - 06.2026
- Operated fryer equipment to ensure consistent cooking of menu items.
- Maintained food safety standards by adhering to strict hygiene protocols.
- Monitored cooking temperatures to guarantee quality and prevent waste.
- Assisted in training new team members on fryer operation and safety practices.
- Collaborated with team members to fulfill customer orders promptly during peak hours.
- Implemented efficient frying techniques, improving overall workflow in kitchen operations.
- Conducted regular cleanings of fryer equipment to maintain optimal performance and safety.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Assisted management in maintaining accurate records of food supplies, equipment maintenance, and other operational aspects for optimal performance.
Kitchen Steward
Churches Chicken
501 E. Highway 190 Copperas Cove
12.2025 - 03.2026
- Maintained cleanliness and organization of kitchen areas to ensure compliance with health regulations.
- Assisted in food preparation by washing, peeling, and chopping vegetables as per chef specifications.
- Operated dishwashing equipment efficiently to support timely service and maintain sanitation standards.
- Disposed of waste materials properly, contributing to a clean and safe working environment.
- Collaborated with kitchen staff to ensure smooth operation during peak hours by managing dish availability.
- Adhered to safety protocols while handling cleaning chemicals and equipment, promoting workplace safety practices.
- Supported inventory management by restocking supplies and reporting shortages to supervisors promptly.
- Learned new cleaning techniques and tools quickly to enhance efficiency in daily operations.
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Drained, stacked and dried items after washing.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted cooks with basic food preparation tasks when needed, aiding in meeting tight deadlines during busy periods.
- Managed waste disposal efficiently, complying with established environmental policies and regulations.
General Manager
Jack the Box
Austin Tx
05.2017 - 10.2022
- Managed staff recruitment, training, and development to ensure high service standards.
- Led operational strategies to optimize restaurant performance and enhance customer satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
Education
GED -
GED.COM
Austin Texas 01.2022
Skills
- Knife skills
- Cleanliness standards
- Sanitation procedures
Accomplishments
- Collaborated with team of 810 in the development of BEST in sales for the year of 2022 over all average of a 21.9 % Best in Trans Actions 17.5% in all district and the least over time at a 242 to a ratio of 345 hours for all year running labor a 17.5 rather then a 27.5 where most stores run at -
Affiliations
- Association of Information Technology Professionals
- I became QA SAVY and the COKE COMPANY Knew my store by name and number
- Mastered the Auditing Department with the Texas Health Department and became a hot tamale when it came to our district in numbers
Certification
Training - date of examination was back in 07/20/2020 and just expired in 07/07/2025 the certifications are the Serv safe EXAM FORM Number 5480 Ansi #0655 from Chicago Illionios 60606
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy participating in swimming for overall physical and mental well-being
- Supporting STEM education initiatives and mentorship programs STEM peer mentor is an experienced student or professional who guides younger peers through science, technology, engineering, and math They provide academic support, help navigate challenging coursework, build confidence, and foster a sense of belonging in historically rigorous fields belong to stage 1,2,3 and extreme 4
Whether you are looking to become a mentor, find a mentor, or start a peer mentoring program in the Austin area, you can utilize several local and national supporting stem peer tutors to those in extensive peer mentoring initiatives, including the UTeach Peer Mentors program which with experienced student leaders
Building Sales
- Project Positive Energy: Maintain good body language, open posture, and a warm smile. Avoid neutral or negative body language.
- Familiarity Factor: Greet prospects as if you are old friends rather than strangers, which naturally lowers their defenses.
- Avoid Clichés: Ditch generic small talk like "How's the weather?". Instead, lead with genuine gratitude for their time or a personalized great Ask Thoughtful Questions: Direct the conversation around the prospect's challenges, goals, and issues.
- Active Listening: Listen to understand, not just to respond. Repeat back the core results and goals the prospect is trying to achieve.
- Strategic Vulnerability: Share a small, relatable personal experience to humanize yourself and encourage the prospect to open up approached of The "D" (Dominance) Type: Be direct, concise, and focused on end results.
- The "I" (Influence) Type: Allow for casual, engaging conversation and focus on the big picture.
- The "S" (Steadiness) Type: Slow down, build security, and take a collaborative approach.
- The "C" (Compliance) Type: Present data to back up your claims, respect their boundaries on personal questions, and remain diplomatic of whats being offered - the Props what's the new Item that's being promoted
Timeline
Fryer Production
McDonald's
03.2026 - 06.2026
Kitchen Steward
Churches Chicken
12.2025 - 03.2026
General Manager
Jack the Box
05.2017 - 10.2022
GED -
GED.COM