Veronica Granger

-Managed onboarding and training processes for new hires, ensuring smooth transitions and focusing on employee retention and satisfaction.
-Tailored coaching and training methods to individual learning styles, fostering growth and development for new employees.
-Streamlined onboarding processes by creating resources and tools that improved job efficiency for new hires, and shared these resources with colleagues to enhance team-wide performance.
-Effectively followed complex instructions, resolving conflicts and facilitating conflict resolution, demonstrating strong organization and priority-setting skills.
-Utilized HR software, including Workday, to track employees and manage personnel data.

-Investigate, evaluate, and settle insurance claims efficiently while ensuring compliance with company policies and regulations
-Conduct thorough interviews with claimants, witnesses, and other third parties to gather necessary information
-Provide excellent customer service by explaining claim procedures and resolving customer inquiries promptly

-Administered COVID-19 tests to a diverse range of individuals, ensuring a smooth, efficient, and comfortable experience
-Managed patient check-ins and intake forms, verifying personal information and eligibility for testing.
-Ensured adherence to safety protocols, including PPE use and sanitation procedures, maintaining a safe environment for staff and patients
-Entered patient data into the testing system, ensuring accuracy and confidentiality of medical information
-Educated patients on the testing process, potential outcomes, and next steps

-Oversee daily operations of a high-volume coffee shop, ensuring smooth service and customer satisfaction
-Manage a team of baristas including interviewing, scheduling and training
-Maintain inventory levels, place orders, and ensure the proper storage and handling of products
-Address customer inquiries, resolve complaints, and ensure a positive, welcoming atmosphere for all patrons
-Enforce health and safety standards, including sanitation practices, food handling, and workplace safety protocols
-Track sales, manage cash handling, and ensure accurate financial reporting at the end of each shift

-Independently managed reservations and guest seating in dining room
-Provide exceptional customer service to guests in a high-end restaurant, ensuring an outstanding dining experience
-Upsell menu items and high-end drinks
-Maintain a polished and professional appearance, adhering to the restaurant’s standards for service and presentation
-Efficiently handle large sections during peak hours while maintaining quality of service and guest satisfaction
-Collaborate with kitchen staff and management to ensure orders are accurately prepared and delivered on time
-Anticipate guest needs, addressing concerns or requests promptly to enhance satisfaction

-Greeted and checked in guests efficiently, ensuring a warm welcome and seamless arrival process
-Managed reservations, room assignments, and billing processes using hotel management software
-Addressed guest inquiries and resolved complaints in a professional and timely manner
-Processed payments, managed cash drawer, and provided accurate reports at the end of each shift
-Food and drink preperation for the market located on site