Earl Bateman
Pasadena,MD
Summary
Dedicated and results-oriented retail manager with over 15+ years of experience leading high-performing teams and driving sales growth. Proven ability to optimize operational efficiency, enhance customer satisfaction and exceed revenue targets. Adept at implementing strategic initiatives to improve store performance and deliver exceptional retail experiences
Overview
18
18
years of professional experience
Work History
Leadership Development Program
Harris Teeter
MD
02.2024 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Department Manager
Harris Teeter
Md
03.2022 - 02.2024
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Assistant Department Manager
Harris Teeter
Md
10.2018 - 03.2022
Night Captain
Giant Food
Md
09.2016 - 10.2018
Parcel Pickup, Asst Night Manager,Night Manager
Mars Super Markets Inc.
Md
08.2006 - 07.2016
Education
Diploma -
Glenburnie High School
Glen Burnie, MD2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Accomplishments
- Achieved #1 in the district,and region,and 4th in the company on department scorecard
- Achieved #1 in the district 4 times over 2 year period on department manager scorecard
- Received Exceeds expectations on last 3 years of yearly evaluations.
- Winner of the unilever contest in 2023, based off sales increase from year prior
Timeline
Leadership Development Program
Harris Teeter
02.2024 - Current
Department Manager
Harris Teeter
03.2022 - 02.2024
Assistant Department Manager
Harris Teeter
10.2018 - 03.2022
Night Captain
Giant Food
09.2016 - 10.2018
Parcel Pickup, Asst Night Manager,Night Manager
Mars Super Markets Inc.
08.2006 - 07.2016
Diploma -
Glenburnie High School