Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Veronica Gross

Webster Groves,MO

Summary

Versatile healthcare professional with a robust background in patient care and team leadership, honed at Mercy and other notable institutions. Expert in vital signs monitoring and phlebotomy, complemented by strong multitasking and communication abilities. Proven track record of enhancing patient experience and streamlining clinical operations, achieving increased efficiency and satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Nurse Extern

Mercy
08.2024 - Current

- Assisted with patient care tasks such as taking vital signs, administering medications under supervision, and documenting patient information.

- Supported nursing staff in providing quality care, ensuring patient safety and comfort.

- Gained hands-on experience with a variety of clinical procedures and patient conditions.

Server

Ruth’s Chris
05.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Student Affairs Coordinator

Lindenwood University
08.2020 - 05.2022

- Assisted with patient care tasks such as taking vital signs, administering medications under supervision, and documenting patient information.

- Supported nursing staff in providing quality care, ensuring patient safety and comfort.

- Gained hands-on experience with a variety of clinical procedures and patient conditions.

Phlebotomist

Johnson County Hospital
05.2024 - 08.2024

Seasonal position

Branch Manager

Midwest Pool Management
05.2020 - 08.2024
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.

Managed daily operations for the pool, ensuring safety, scheduling, and staff supervision.

- Led a team of lifeguards, providing training and ensuring adherence to safety protocols.

- Successfully increased efficiency in pool operations and customer satisfaction.

Phlebotomist

SSM St.Marys
08.2022 - 12.2023
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Education

Applied Sciences - Nursing

St. Louis Community College
Kirkwood, MO

Buisness - Business Administration

Lindenwood University
Saint Charles, MO
05.2024

Skills

experience and qualifications:Patient Care

Vital Signs Monitoring

Medication Administration (under supervision)

Clinical Documentation

Team Leadership

Time Management

Customer Service

Staff Training and Supervision

Problem-Solving

Multitasking

Social Media Management

Communication Skills

Conflict Resolution

Event Planning and Coordination

Interpersonal Skills

Phlebotomy

Basic Life Support (BLS)

CPR/AED Administration

First Aid/CPR/AED Certified

Adaptability and Quick Learning

Accomplishments

Community Service

  • Teacher Conference District Board Meeting (2017) — Presented on the AVID program, highlighting personal experiences and achievements.
  • Opening Day District Workshop (2017) — Spoke on accomplishments within the AVID Program to inspire educators.
  • Belleville Marathon Water Station Volunteer (2018-2019) — Organized water stations for marathon runners and assisted participants.

Awards & Honors

  • East Renaissance — 2016
  • Honor Roll — 2016
  • Funspot Skating Rink Employee of the Month — 2018
  • Vangels Restaurant Employee of the Month — 2023
  • Stop the Bleed Training Certified — 2019

Certification

Basic Life Support (BLS) Certified

Basic First Aid (BFA) Certified

First Aid/CPR/AED Certified

Stop the Bleed Training Certified

Lifeguard Certified

Phlebotomy Certified

Timeline

Nurse Extern

Mercy
08.2024 - Current

Server

Ruth’s Chris
05.2024 - 08.2024

Phlebotomist

Johnson County Hospital
05.2024 - 08.2024

Phlebotomist

SSM St.Marys
08.2022 - 12.2023

Student Affairs Coordinator

Lindenwood University
08.2020 - 05.2022

Branch Manager

Midwest Pool Management
05.2020 - 08.2024

Applied Sciences - Nursing

St. Louis Community College

Buisness - Business Administration

Lindenwood University
Veronica Gross