Veronica Grummett

• Coordinated support services to enhance client engagement and outcomes.
• Developed case plans in collaboration with clients to address individual needs.
• Conducted assessments to identify barriers and appropriate interventions.
• Facilitated access to resources for individuals experiencing homelessness.
• Streamlined communication processes between clients and service providers for improved efficiency.
• Researched local resources to ensure comprehensive support options were available to clients.

● Complete client intake assessments ● Entered data daily into HIFIS as per reporting requirements, generated reports, and produced tracking documents. ● Enhanced team productivity through regular communication and progress updates, fostering collaboration. ● Communicated with stakeholders to ensure alignment on project goals. with community partners to develop strategic plans aligning with overall client objectives, fostering a wraparound approach to supporting clients. ● Ensured safety of clients by monitoring and enforcing drop-by rules and protocols consistently. ● Conducted case management for all clients, facilitating referrals and advocating for their needs. ● Deescalated crisis situations with sensitivity, utilizing conflict resolution skills to ensure safety for all parties.

● Answer crisis calls for two different crisis support lines to provide immediate access to people in need ● Provided essential harm reduction supplies to clients requesting assistance. ● Maintained detailed logs of all calls, shelter bed use, and the distribution of harm reduction supplies. ● Provided crisis counselling and intervention supports to clients on site and over the phone ●Collaborated with community partners to create comprehensive care plans, addressing client mental health, social, and emotional needs. ● Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.

● Supported clients in daily living activities to enhance independence and wellbeing. ● Built strong relationships with clients to deliver emotional support and companionship. ● Documented client care, progress, and concerns to facilitate clear communication among healthcare team members. ● Provided assistance in dressing, grooming, meal preparation, and medication reminders. ● Ensured client rights were upheld in various settings. ● Supported meal planning and preparation according to dietary restrictions or preferences of the client. ● Transported individuals to events and activities, medical appointments, and shopping trips.

● Supported individuals with dual sensory loss in daily living activities. ● Assisted in implementing individualized care plans to enhance client independence.

● Promoted a strengths-based approach when working with clients to build resilience and empower them towards self sufficiency. ●Provided emotional support to clients through active listening and empathetic communication, fostering strong therapeutic relationships. ● Maintained detailed records in compliance with agency standards, confidentiality laws, and ethical guidelines for social service work practice. ● Supported clients with mental support and physical activities to accomplish quality of life and sustain needs. ● Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks. ● Administered medications according to prescriptions, ensuring proper dosage and adherence to schedules. ● Performed laundry tasks to ensure clients had clean clothing and linens, changed sheets and made bed to keep client bedrooms clean. ● Cooked meals and assisted clients with eating tasks to support healthy nutrition.