Summary
Overview
Work History
Education
Timeline
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Veronica Guevara

Homeland

Summary

My name is Veronica Guevara. I have an extensive background in leadership since the young age of 18. I have a passion to grow others around me while growing myself on the journey. I thrive on being a loyal human and employee and always try to do what is right. It is important to me to raise up my team mates and grow them to the same level of culture. I look forward to the opportunity to offer my background in this skillset and apply these principles at the next level here at Tesla.

Overview

26
26
years of professional experience

Work History

Estimator

Tesla
05.2022 - Current
  • Pivoted through software upgrades to create estimates quickly and accurately
  • Serving 517 customers in the last 12 months,
  • Producing over $2,718,000 in revenue in the last 12 monhts
  • Maintained over 96% average CSI in the same 12 months
  • Effectively implemented team culture with focus to throughput to raise CSI and reduce keys to keys
  • Lead BOH supporting 3 of 5 lines to extend culture to align teams
  • Lead estimator training supporting new team mates to Oceanside, Temecula and San Diego. 5 team mates over several months at a time... to help streamline Tesla culture

Customer Service Representative / Estimator

Gerber Collision and Glass
09.2019 - Current
  • Exceptional customer service in person & phone communications
  • CCC One management System
  • Accounts Receivable
  • Document scanning and record organization
  • Calendar management including customer appointments, internal meetings, vendor management
  • Office supply inventory & ordering
  • CSI management including CCC surveys, google reviews, yelp reviews
  • Asses collision damages for vehicle repairs through estimates
  • Update customers on repairs being done to their vehicles at least twice a week
  • Collect and post payments from customers and insurance companies
  • Order parts from different vendors

Collision Center Office Assistant

Gosch Auto Group
06.2018 - 09.2019
  • Customer service in person and phone communications
  • Data entry to both Lightyear Dealer management system as well as CCC One management System
  • Accounts Receivable including collecting, documenting
  • Document scanning and record organization
  • Calendar management including customer appointments, internal meetings, vendor management
  • Tech training management
  • CSI management including CCC surveys, google reviews, yelp reviews

Gosch Towing Manager

Gosch Auto Group
02.2009 - 06.2018
  • Responsible for 4 locations oversight. Menifee, Temecula, Hemet, Beaumont.
  • $400,000 sales monthly per location averaging $1.6 million in monthly revenue
  • Manage and monitor office functions such as personnel files, labor, payroll, and accounts payable
  • Responsible for preserving the chain of evidence/custody of vehicles being held for fingerprinting and/or criminal investigation for various law enforcement agencies.
  • Perform releases and cashier duties for impounded vehicles
  • Mail management
  • Legal document processing ie: lien processing
  • Office Supply management
  • Company equipment and asset management ie: tow truck maintenance and preservation

Manager

Subway
12.1998 - 09.2004
  • Create and posts the staff work schedules.
  • Recruits, rewards and terminates staff as needed
  • Held team engagement and communication weekly meetings
  • Monitor and enforce all local and national Health and food safety codes
  • Inventory control and cost management

Education

High School Diploma -

Perris High School

Timeline

Estimator

Tesla
05.2022 - Current

Customer Service Representative / Estimator

Gerber Collision and Glass
09.2019 - Current

Collision Center Office Assistant

Gosch Auto Group
06.2018 - 09.2019

Gosch Towing Manager

Gosch Auto Group
02.2009 - 06.2018

Manager

Subway
12.1998 - 09.2004

High School Diploma -

Perris High School

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