Jamil Harris
Long Beach,CA
Summary
Dedicated and experienced military veteran with a solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Overview
33
33
years of professional experience
2
2
Certification
Work History
Estimator
E3 Collision
10.2024 - Current
- Assessed vehicle damage and prepared detailed estimates for repair costs.
- Collaborated with insurance adjusters to facilitate claims processing and resolution.
- Utilized estimating software to create accurate and comprehensive repair proposals.
- Mentored junior estimators on best practices in damage assessment and customer service.
- Implemented process improvements to enhance estimation efficiency and accuracy.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Increased vehicle intake and reduced the time customers had to wait for estimates
Senior Estimator
Tesla
12.2023 - 04.2024
- Utilized Audatex to write estimates and submit them to Tesla and other insurance companies.
- Tesla Certified for all models including the Cyber Truck.
- Communicated with customers to provide excellent customer service and regular status updates.
- Work with technicians to ensure adequate repair hours given and that there are minimal supplements required.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
Collision Estimator
Caliber Collision
08.2023 - 11.2023
- Utilized CCC One to write estimates and maintain production schedule.
- Worked with DRP Insurance companies including GEICO, AAA, State Farm, and Allstate.
- Communicated with customers to provide excellent customer service and regular status updates.
- Work with technicians to ensure adequate repair hours given and that there are minimal supplements.
Collision Estimator/ Service Advisor
Crash Champions Collision Repair Team
07.2022 - 07.2023
- Responsible for effectively converting prospective clients into customers.
- Educated customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety and value.
- Prepared all estimates in a timely and efficient manner that enabled the organization to achieve profit benchmarks.
- Maintained an average WIP of $100 to $150k per month.
- Reduced supplements by 10% by implementing proper teardown and review procedures.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Improved profit by an average of $50 per estimate utilizing in house fasteners and clips.
AUTO DAMAGE ESTIMATOR
Auto Collision Group
10.2021 - 07.2022
- Work with CCC One to write estimates and maintain production schedule.
- Tesla Certified.
- Communicated with customers to provide excellent customer service and regular status updates.
- Work with technicians to ensure adequate repair hours given and that there are minimal supplements.
- Maintained individual production line to deliver average of $250,000 WIP per month
AUTO DAMAGE ADJUSTER
GEICO
06.2017 - 10.2021
- Inspect and assess vehicles damaged by accident, vandalism, or nature
- Serve as a brand ambassador and interact in face-to-face policyholder transactions
- Maintain a vehicle production database to include vehicle locations, repair status, and policyholder rentals
INDEPENDENT INSURANCE AGENT
AFLAC
10.2016 - 05.2017
- Use the power of social and in-person networking to reach CEOs, business owners and HR managers to determine which voluntary benefits programs suit their employees best
- Make a difference by connecting with existing policyholders to provide service and support
- Build and maintain client relationships by working the Aflac Way
Driver
Uber Drivers
05.2016 - 10.2016
- Drove passengers to and from various destinations throughout Southern California.
- Maintained a satisfactory driving record and customer service rating to keep eligible for routes.
CONSTRUCTION COORDINATOR 2
TIME WARNER CABLE
08.2015 - 05.2016
- Supported the Financial and Operational process to facilitate the management of Construction Projects expense and capital across the enterprise
- Utilized MS Office Suite for various tasks to include email, spreadsheet creation and utilization, and drafting documents for distribution.
- Work with PeopleSoft to run queries, reports and order/maintain inventory
- Work with outside vendors to ensure adherence to TWC invoice requirements and ensure proper invoice submissions
- Inspect, QC, and review projects completed by contracted workers.
- Utilize meters to verify fiber and coax network.
- Contacted customers to ensure customer satisfaction and resolve any issues that may have occurred.
ATO DEVELOPMENT COACH
AT&T
04.2014 - 08.2015
- Train and coach managers on Management System and Operational Control (MSOC); support continuous performance improvement by collaborating with District team and guiding managers on development of organizational performance improvement plans; monitor MSOC compliance, report on results, and assist with action plan development; identify process improvement opportunities and promote use of MSOC and Six Sigma to act on opportunities.
- Ensures network process capability, control and improvement by training and coaching managers on MSOC. Provides consultation on the use of MSOC to improve network process performance.
- Analyzes data to identify performance improvement opportunities then guides managers in developing action plans. Collaborates with District Management Team on developing Performance Improvement Plans, Training Development Plans, and Individual Development Plans to improve performance.
- Conduct MSOC Compliance Reviews, identify gaps, works with Directors and/or Area Managers to develop action plans.
- Facilitates the identification, analysis, development and documentation of network process improvements, network operational performance metrics, process control and results management identifying indicators for future network improvement opportunities.
- Responsible for analyzing, tracking and publishing network performance and process/quality indicators and results by constructing reports illustrative of the process trends and network performance. Defines network process flows, business rules, and user requirements.
- Identifies network process improvement training needs.
- Contributes to development of concepts/methods/techniques
Construction Splicing Tech
AT&T
04.2013 - 03.2014
- Performed cable splicing and COBB (Cut or Build Beyond) functions.
- Assisted Management with various stages of technician training to include tool utilization, work performance, document/drawing interpretation, and splicing
- Maintained records of time and material usage. Coordinated with project managers, engineers, schedulers and other workgroups to maintain workflow and efficiency.
WIND TECHNICIAN
GRANITE INDUSTRIES
10.2012 - 03.2013
- Performed maintenance and basic troubleshooting on 1.5, 1.6, and 2.5 MW wind turbines.
- Utilized lockout/ tag out procedures in conjunction with a multimeter to ensure safety while working around high voltage.
- Work with various tools to include the Hytorc and the E-RAD 2000 bolt/ nut torquing tools
MANAGER, UVERSE FIELD OPERATIONS
AT&T
07.2011 - 08.2012
- Supervise and coach Premise Technicians in the performance of their daily job functions
- Interact with residential and business customers on a daily basis providing quality service
- Utilize multiple systems to track performance and compliance training for reporting technicians
- Work with HR and Corporate offices to ensure proper employee files are kept and updated
- Safety manager for multiple garages, responsible for educating and training techs on proper safety procedures, policies, and practices.
- Disseminate information, provide impromptu training materials and courses
- Perform field inspections to ensure quality service, proper installation, and customer satisfaction
- Utilize MS Word, Excel, and PowerPoint on a regular basis to document meetings, create spreadsheets and presentations
MAINTENANCE SPLICING TECHNICIAN
AT&T
02.2000 - 07.2011
- Splice, maintain, install and repair telephone company plant and residential wiring
- Construct splice enclosures, terminal cabinets and other necessary facilities to house telephone equipment
- Climb telephone poles up to 40' and ladders to 28' and able to perform job functions while aloft
- Train to work in enclosed spaces such as manholes and underground cable vaults
- Utilize aerial lift truck to reach facilities
- Train to work on various technologies including standard POTS, ADSL, VDSL, and HDSL/T1/DS1
- Tasked to provide peer to peer training
- Work in various elements and environments
- Collaborate as part of a team for priority construction or repair projects
- Basic Electrical safety to include Lock Out Tag Out training annually
Education
Associate of Science - Electrical Engineering
Long Beach City College
Long Beach, CA06-2028
Skills
- Damage assessment
- Insurance procedures
- Parts ordering
- Claims processing
- Diagnostic tools
- Team leadership
- Schedule coordination
- Customer relationship management
- CCC One and Audatex expertise
- Cost control
- Change management
- Customer service
Certification
- I-Car platinum for auto damage adjuster
- I-Car Gold for auto estimator
Timeline
Estimator
E3 Collision
10.2024 - Current
Senior Estimator
Tesla
12.2023 - 04.2024
Collision Estimator
Caliber Collision
08.2023 - 11.2023
Collision Estimator/ Service Advisor
Crash Champions Collision Repair Team
07.2022 - 07.2023
AUTO DAMAGE ESTIMATOR
Auto Collision Group
10.2021 - 07.2022
AUTO DAMAGE ADJUSTER
GEICO
06.2017 - 10.2021
INDEPENDENT INSURANCE AGENT
AFLAC
10.2016 - 05.2017
Driver
Uber Drivers
05.2016 - 10.2016
CONSTRUCTION COORDINATOR 2
TIME WARNER CABLE
08.2015 - 05.2016
ATO DEVELOPMENT COACH
AT&T
04.2014 - 08.2015
Construction Splicing Tech
AT&T
04.2013 - 03.2014
WIND TECHNICIAN
GRANITE INDUSTRIES
10.2012 - 03.2013
MANAGER, UVERSE FIELD OPERATIONS
AT&T
07.2011 - 08.2012
MAINTENANCE SPLICING TECHNICIAN
AT&T
02.2000 - 07.2011
Associate of Science - Electrical Engineering
Long Beach City College