VALENCIA HARRIS
Mckinney,TX
Summary
Experienced Estimator with a strong background in the Auto Body Collision industry. Skilled in analyzing complex project requirements and developing accurate cost estimates. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Estimator
Gerber Collision
Dallas, TX
02.2024 - Current
- Provided customer service by responding to inquiries regarding repairs and estimates.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Scheduled appointments for vehicle inspection at the shop.
Customer Service Representative/Associate Advisor
Service King/Crash Champions
Mckinney, TX
01.2019 - 02.2024
- Developed and maintained relationships with vendors to ensure accurate cost estimates
- Adhered to DRP insurance procedures and rates applicable to estimates.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Inspected incoming vehicles prior to beginning any repair work in order to accurately estimate costs.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Processed payments from customers or their insurance companies upon completion of a job.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
Supervisor
Iqor
Richardson, TX
01.2016 - 03.2019
- Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions
- Monitored staff performance quarterly and motivated team members to exceed KPIs by an average of 12%
- Maintained a positive customer service attitude with the co-workers and supervisors
- Supervised and mentored teams of 15 to 25 individuals
- Trained and guided newly hired staff members on administrative processes, work and operation instructions, and procedures to facilitate consistent and seamless company operations
- Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management
- Conducted regular performance reviews and provided constructive feedback for professional development
- Developed and implemented employee development plans
Education
Billing And Coding -
Everest Institute-North Miami
Miami, FL01.2011
Skills
- Repair planning
- Supplemental estimating
- Damage assessment
- Detail orientation
- Damage documentation
- Scheduling
- Conflict resolution
Certification
- I-Car Certified
- Tesla Certified
Timeline
Estimator
Gerber Collision
02.2024 - Current
Customer Service Representative/Associate Advisor
Service King/Crash Champions
01.2019 - 02.2024
Supervisor
Iqor
01.2016 - 03.2019
- I-Car Certified
- Tesla Certified
Billing And Coding -
Everest Institute-North Miami
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