DANA RAFFRAY

Work History

PREMIER COLLISION CENTER

05.2023 - Current

Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
Increased shop revenue through effective upselling of additional services during the estimation process.
Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Reviewed and approved invoices and payments, verifying accuracy of expenses.
Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.

Estimator

03.2022 - 04.2023

Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
Inspected auto body damage and wrote up repair orders.
Worked with customers and insurance companies to obtain payments.
Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
Increased shop revenue through effective upselling of additional services during the estimation process.
Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.

Jay's Body Shop

02.2021 - 02.2022

Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
Increased shop revenue through effective upselling of additional services during the estimation process.
Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.

Rivertown Collision Center

01.2013 - 01.2021

Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
Increased shop revenue through effective upselling of additional services during the estimation process.
Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Reviewed and approved invoices and payments, verifying accuracy of expenses.
Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.