Veronica Hagler
Charlotte,NC
Summary
Dynamic Certified Medical Assistant with extensive experience at Atrium Healthcare, excelling in specimen collection and patient care. Proven ability to train staff and enhance operational efficiency while ensuring HIPAA compliance. Exceeds in phlebotomy, and is adept at building trust with patients, fostering a supportive healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II/Registered Phlebotomy Technician
Atrium Healthcare
Matthews, NC
08.2021 - Current
- Labeled transfer tubes and adhered to precise handling and storage protocols for specimens.
- Established positive relationships with patients, staff, and clinical personnel to foster trust.
- Conducted thorough sanitation of equipment and work areas between patient visits.
- Utilized personal protective equipment effectively to safeguard coworkers and patients.
- Centrifuged blood samples in accordance with established clinical protocols.
- Prepared lab specimens meticulously for diagnostic evaluation.
- Oriented and trained new staff on essential procedures and policies.
- Explained procedures clearly to patients, reducing anxieties and enhancing cooperation.
Certified Clinical Medical Assistant
Asthma & Allergy Specialists
02.2020 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Monitored food challenges to test severity of suspected allergens and provide immediate medical assistance in case of adverse reactions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Performed medical records management, including filing, organizing and scanning documents.
- Implemented care and efficiency improvements to support and enhance office operations.
Certified Clinical Medical Assistant
Novant Health, Inc
Matthews, NC
08.2018 - 07.2019
- Adhered to cleaning protocols for EKG machines and Holter accessories, ensuring safety standards.
- Administered electrocardiogram testing for patients undergoing events and routine screenings.
- Educated patients on testing procedures and preparation requirements prior to appointments.
- Provided instructions on Holter monitor usage and connected patients to analyzers.
- Registered patients by verifying identities, reviewing consultation requests, and logging anticipated services.
Certified Clinical Medical Assistant
Atrium Healthcare
08.2016 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared and administered medications to alleviate patient symptoms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Education
Registered - Phlebotomy Technician
American Medical Technologist
Rosemont, IL06-2024
Certificate - Nursing Assistant
Central Piedmont Community College
Charlotte, NC06-2024
Certificate - Certified Clinical Medical Assistant
Miller Motte College
Jacksonville, NC10.2012
Skills
- HIPAA compliance
- Specimen collection and processing
- Phlebotomy
- Patient care
- Laboratory equipment operation
- Electronic medical records management
- CPR certification
- Complex problem solving
- Inventory management
- Data entry skills
- Order prioritization
- Training staff
- Medication administration
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS Certified
References
References available upon request.
Timeline
Certified Medical Assistant II/Registered Phlebotomy Technician
Atrium Healthcare
08.2021 - Current
Certified Clinical Medical Assistant
Asthma & Allergy Specialists
02.2020 - 08.2021
Certified Clinical Medical Assistant
Novant Health, Inc
08.2018 - 07.2019
Certified Clinical Medical Assistant
Atrium Healthcare
08.2016 - 08.2018
Registered - Phlebotomy Technician
American Medical Technologist
Certificate - Nursing Assistant
Central Piedmont Community College
Certificate - Certified Clinical Medical Assistant
Miller Motte College
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