The outdoors, camping, fishing, overlanding I love spending time with my pets, taking road trips, exploring new places and spending quality time with family creating memories
Veronica Hamilton Teague
Arlington,WA
Summary
Dynamic professional committed to fostering growth and development in personal and organizational contexts. Eager to leverage skills and experience in a challenging position that promotes continuous learning and advancement. Passionate about contributing to team success while embracing opportunities for professional enrichment. Dedicated to driving results through innovative strategies and collaborative efforts.
Knowledgeable Patient Care Coordinator with thorough understanding of patient care coordination and support. Successfully managing front office operations ensuring seamless communication between healthcare providers and patients. Demonstrated ability to manage complex caseloads and use problem-solving skills to improve patient outcomes.
Overview
15
15
years of professional experience
Work History
Care Coordinator
RET Physical Therapy
Arlington, WA
04.2022 - Current
- Performing scheduling functions, cancellations and rescheduling
- Communicating with patients in person, via chat, email, telephone, email, text, and by regular mail. Communicating with staff of schedule changes.
- Payment collection and invoicing
- Verification of benefits, assisting patients in understanding their benefits, obtaining signatures on consents
- Obtaining Authorizations/Referrals
- Obtaining Essential information to ensure we have the most up to date data in the EMR
- Manage correspondence, records requests, fax queue, and EMR
- Patient satisfaction, communicating patients’ needs to other staff members and necessary departments.
- Tracking reports to ensure we are meeting metrics
- Keeping abreast of “Protocols” and communicating with staff.
- Patient Advocate
- Running end of month tasks and tracking
- Manual and electronic data entry
- Assist our director in maintaining an organized and efficient clinic. Focused on meeting and exceeding our metrics.
CMA/RMA Neurology
The Everett Clinic
Everett, WA
08.2016 - 11.2018
- Rooming patients obtaining vitals, reviewed drug allergies/medications lists, updated patient history, Adhered to all guidelines and protocols necessary for meeting all “Meaningful use guidelines”.
- Manage the assigned providers schedule and completed chart preparation
- Appointment scheduling for future appointments with the provider or other necessary appointments that patients require to provide and maintain continuity of care.
- Obtain prior authorizations for medications. “Peer to Peer” scheduling for provider with the insurance companies’ specialists to maintain “continuity of care”.
- Collaborated with the business office to ensure “Prior Authorization” are in place and current and confirming we have referrals necessary
- Administered injections.
- Provided “Patient Education”.
- EPIC, CoverMymeds
CMA/RMA Certified Medical Assistant Gastroenterology
The Everett Clinic
Everett, WA
05.2014 - 08.2016
- I helped manage our 13 Gastroenterologists procedure schedules, assisted the back-office staff as well as the providers. I was responsible for communicating with “Clinical and Non-Clinical Staff” at Kemp Surgery Center as well as Providence Hospital
- Created and managed providers schedules in EPIC and in OPTIME
- Procedure scheduling at PRMCE and Kemp Surgery Center. I was responsible for making sure all orders were complete and correct. Verified referrals were in place and “Prior Authorizations”. Coordinated with the provider when a “Peer to Peer” with the insurance company was necessary.
- “Patient Education”.
- I was a “Preceptor" training new hires
- Participated in a “Rapid Improvement Event”
- Chart Prep
- Managed “Patient Surveillance” report for high risk patients
CMA for Endocrinology
The Everett Clinic
Everett, WA
11.2012 - 05.2014
- Rooming patients
- Assist other staff members as well as other providers when needed
- Medication refills for Diabetic patients
- Test blood sugar, obtained vitals
- Scheduling
- Patient Education
- EPIC
- Chart Prep
- Managed refill requests
CMA Skagit Regional Clinics Internal Medicine
Skagit Regional Clinics
09.2011 - 11.2012
- Rooming patients
- Assist other staff members as well as other providers when needed
- Medication refills, chart prep
- Prior Authorizations
- Triage
- Referrals
- Patient Education
- Injections
- UA
- Vitals
- EKG
- Ear Lavage
Education
Medical Assisting
Everest College
Everett, WA06-2010
Nail Technician - undefined
Gene Juarez Academy of Beauty
06-2002
Skills
- Microsoft Applications Outlook, Teams, Word
- Accounts receivable and payment posting
- Patient education
- Patient advocacy
- Medical terminology
- Quality assurance
- HIPAA compliance
- Clear communication
- Multitasking and organization
- Verbal and written communication
- Ethical judgment
- Workflow management
- Empathy and compassion
- Performance metrics
- Process improvement
- Epic systems
Interests
Timeline
Care Coordinator
RET Physical Therapy
04.2022 - Current
CMA/RMA Neurology
The Everett Clinic
08.2016 - 11.2018
CMA/RMA Certified Medical Assistant Gastroenterology
The Everett Clinic
05.2014 - 08.2016
CMA for Endocrinology
The Everett Clinic
11.2012 - 05.2014
CMA Skagit Regional Clinics Internal Medicine
Skagit Regional Clinics
09.2011 - 11.2012
Nail Technician - undefined
Gene Juarez Academy of Beauty
Medical Assisting
Everest College
Attributes
I learn quickly, pay attention to detail, work very well with a team, but I can also work well on my own. I adapt quickly to any situation. I am empathic, compassionate, and have respect for all people. I am customer service driven and have a passion for helping others.