Open To Work
Veronica Harripersaud
Piscataway,NJ
Summary
Transformational healthcare leader with 10+ years of progressive experience driving enterprise-wide quality improvement, regulatory compliance, and performance excellence within complex organ and tissue donation organizations. Proven ability to lead system-wide quality strategies, ensure compliance with UNOS, HRSA, FDA, AATB, CMS, ISO, and state DOH requirements, and partner with executive leadership to improve patient safety, clinical outcomes, and organizational resilience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Interim Quality Systems Manager
LiveOnNY
New York, NY
03.2021 - Current
- Supervised 6 quality coordinators while assuming duties of Quality Systems Coordinator
- Assumed additional management duties in the absence of Manager/Director
- Acted as the Data Analyst for all data for the regulatory body with no backup
- Upheld accuracy, integrity, the confidentiality of donor and non-donor record-keeping systems, which included development and oversight of record retention policies and record storage
- Drove staff performance improvement by identifying skills needs and providing education
- Managed the tissue pending list
- Worked closely with tissue partners to release charts
- Trained staff members to use data management software.
Quality Systems/Performance Improvement/Death Record Coordinator
LiveOnNY
New York, NY
08.2018 - Current
- Made key contributions to an updated process for death record reviewing
- Streamlined processes by introducing and integrating new perspectives
- Conducted quality review of organ and tissue charts, death records, DRAI, and authorization
- Took on project management duties
- Engaged closely with clinical operations to ensure organ/tissue donor records adhered to established guidelines, and that staff followed SOPs
- Improved patient safety by reporting on safety issues and potential disease transmission
- Assisted with audits and CAPA plans (Corrective Action/Preventive Action).
Research & Tissue Placement Coordinator
Intl. Institute for the Advancement of Medicine
Edison, NJ
03.2019 - 04.2020
- Screened potential Research donors against research criteria
- Coordinated retrieval, transportation, and delivery of all accepted Research Tissue
- Interacted directly with OPOs, tissue banks, and other Research Tissue partners in order to obtain legal documents for authorization
- Obtained current medical chart to screen and disseminate donor and organ information
- Performed all aspects of Research Tissue donation following IIAM SOPs and in compliance with all company policies and standards and those of applicable regulatory bodies
- Assisted on special projects and performed additional duties as assigned.
Customer Service Advocate
Musculoskeletal Transplant Foundation
Edison, NJ
11.2017 - 08.2018
- Improved customer satisfaction by documenting customer complaints against SOPs
- Followed up on destruction forms and tissue storage forms
- Handled department email response, print, prioritization, and organization in compliance with the appropriate time frame
- Issued Return Authorizations and Credits for tissue
- Demonstrated poise, professionalism, and a resolution-oriented approach while communicating with clients and internal staff regarding returns, credits, and complaints.
Donor Coordinator III
LiveOnNY
New York, NY
04.2012 - 02.2018
- Ensured high-quality call center operations despite limited staffing
- Delivered high-quality donor coordination services by obtaining patient information and pre-screening criteria on organ, tissue, and eye/cornea donor-related calls for donor suitability
- Communicated compassionately and effectively while handling time-sensitive tasks, including support to families in moments of extreme grief while offering donation opportunities
- Obtained and documented extensive medical/social history screenings on potential donors
- Arranged transportation for recovery staff and organs
- Coordinated the offer of suitable tissues to appropriate Tissue Banks and Recovery personnel in full compliance with established protocols
- Facilitated import organ allocation following LiveOnNY and UNOS policies while communicating directly with on-call surgeons.
Emergency Department Technician
Ellis Medicine
Schenectady, NY
06.2008 - 02.2012
- Leveraged clinical expertise to deliver a wide range of clinical services, including personal care, phlebotomy, vital signs, EKGs, CPR, and CIT
- Used Soarian Clinicals to transfer patients to rooms and entered orders in EDR
- Ensured appropriate completion of patient charts
- Routed and dealt with heavy call volume.
Education
Bachelor of Science - Healthcare Management
Walden University
01.2020
Skills
Project Manager Performance Improvement Manager Medical Manager Medical Records Mgr
Project Management Patient Care Policy & SOP Development Staff Training
Improved Safety Streamlined Processes Integrated Tools Coordinated Medical Support
Medical Communications Records Accuracy Database Management Process Improvement
Certification
Harripersaud
Salesforce. EPIC. Soarian Clinicals. Itransplant. SharePoint. Microsoft Office. Adobe. Cerner.
Medical Assistant Certification - Gibbs Colleges
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Interim Quality Systems Manager
LiveOnNY
03.2021 - Current
Research & Tissue Placement Coordinator
Intl. Institute for the Advancement of Medicine
03.2019 - 04.2020
Quality Systems/Performance Improvement/Death Record Coordinator
LiveOnNY
08.2018 - Current
Customer Service Advocate
Musculoskeletal Transplant Foundation
11.2017 - 08.2018
Donor Coordinator III
LiveOnNY
04.2012 - 02.2018
Emergency Department Technician
Ellis Medicine
06.2008 - 02.2012
Bachelor of Science - Healthcare Management
Walden University