For Professionals

Pick your region

Search Profiles by Job Title

ENGLISH IN

ENGLISH UK

Deutsh

Español

Français (canada)

Français (france)

italiano

polski

português (brasil)

Login

Notifications

Show my Profile

Edit My Profile

Settings

Contact us

Sign Out

My Account

GO TO DASHBOARD

GO TO PROFILE

CREATE YOUR PROFILE

cta_buttons

Dashboard

Profile Editor

Search

Messages

Skills

Location

School

Company

Name

Search By

Contact Us

Terms of Use

Blog

Accessibility

Privacy Policy

Fraud Awareness

Cookie Policy

About Us

Sitemap

Do Not Sell or Share My Personal Information

All Regions

Bold.pro

Facebook

Instagram

Youtube

Pinterest

How it works

For Employers

Photo

Contact

PROFESSIONAL SUMMARY

Overview

PROFESSIONAL EXPERIENCE

EDUCATION

Timeline

Tell them why you're reaching out:

I am contacting you because * :

I am contacting you to:

Edit basic information displayed on your Profile

Contact Info

Don't wait! With a free professional profile on Bold.pro you can:

Check your email for submission confirmation and future notifications.

The person you’re trying to reach has disabled the Contact Request option

Contact request cannot be submitted

Success!

Your request is on the way!

Cast a wider net to find even more talent for your team. Start by exploring these profiles.

Cast a wider net to find even more talent for your team. Explore more profiles to find your next great hire.

Cast a wider net and connect with like-minded professionals. Start by exploring these profiles.

Cast a wider net and connect with like-minded professionals. Explore more profiles to grow your network.

You might have mistyped the address or the page has moved.

If you got there from another site, we'd appreciate if you

The Bold Profile you're looking for is no longer available.

We've integrated with our largest Resume Building website, MyPerfectResume, to help you build a professional Bold Profile. Once finished, your Profile will appear on Bold.pro.

You will be redirected from Bold.pro to MyPerfectResume

Associate Principal Engineer

Use our expert recommendations below to get started.

Tell us about your accomplishments

Add anything else you want to know.

Additional information

What are your affiliations?

Select time slots on the calendar below

When are you available to work?

Fill out this section or it will be deleted

This section can't be empty

What skills would you like to highlight?

Showcase your certifications.

What certifications do you have?

Tell us about your {sectionName}

What interests do you have?

What languages do you know?

Focus on your years of experience or amount of courses you have completed.

Showcase your career overview

Highlight your full skillset on your Bold Profile

Show your skills

What software skills do you have?

Briefly tell us about your background

Share your contact information with {name}

See my work availability

Availability

Available

University Overview

Job overview

Hi, I’m

Not Available

If you plan to reach out about a job, feel free to let me know so I don't miss your message.

Bold Profiles Footer Logo

Job Title

Bold Profiles

By filling out this form, you consent to being contacted and agree to our

Desired Job Title

Work Preference

WORK PREFERENCE

Job Search Status

Location Preference

Important To Me

Work Location

Work Type

Experienced customer service professional with a proven track record of supporting clients across various communication channels. Recognized for problem-solving skills, empathy, and clear communication in high-pressure situations. Seeking to deliver exceptional support by utilizing strengths in troubleshooting, attention to detail, and ability to work independently. Additionally, possess creative experience in video editing, content creation, and visual storytelling.

Personable and dedicated Customer Service Representative with extensive experience in Healthcare Customer Service & the general Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Adept at consumer negotiations with a focus on balancing recovery objectives and empathetic communication to enhance customer relations.

Results-driven collections and customer service representative and financial support specialist with 3+ years of experience, working both in-office and in remote call center environments, and prior understanding of auto finance and banking compliance. Expert in skip tracing and negotiating workout plans. Demonstrated proven ability to assess customer needs and deliver empathetic first-call resolutions by driving customer satisfaction with a track record of resolving escalated complaints while ensuring 100% regulatory compliance, utilizing strong active listening skills. 2 years of prior experience while working in an in-person call center environment, and 2 years of prior experience strictly working remotely. Specialized knowledge of banking and credit union products, compliance, and remote support, and combined expertise in automobile finance, collections, and loan services, with familiarity with indirect loan documentation such as contracts, ancillary products, certificates, bankruptcies, and general knowledge of the Fair Debt Collection Practices Act (FDCPA). Familiarity with Microsoft Office Suite, including prior experience with Excel and Word, and working knowledge of Microsoft Teams, OneNote, and Outlook. Demonstrated proven ability to handle difficult conversations with empathy while consistently meeting performance goals, even when faced with difficult customer conversations, and the ability to maintain a 95% quality assurance score based on monitored calls and documentation accuracy. Demonstrated proven ability to manage own time and maintain productivity and adapt to changing circumstances while working with colleagues/customers across different time zones and transitioning between remote and in-office work to allow for maximum team collaboration.

Veronica Harris

Work History

Customer Representative II

Customer Representative I

Assistant Manager

Supervisor

Education

Associate Degree - Early Childhood Education

Skills

Timeline

Customer Representative II

Customer Representative I

Assistant Manager

Supervisor

Houston Community College

Similar Profiles

Wesley GreenWesley Green

Veneisha EzzardVeneisha Ezzard

Raden DuranRaden Duran

Kayley MorganKayley Morgan