Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Veronica Henneberry

La Salle,IL

Summary

Dedicated and friendly individual experienced in customer service. Adept at following rules and regulations provided by state laws. Highly organized with proven track record of providing excellent customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pizza Delivery

Palermo Pizza
01.2023 - Current
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Shift Lead

Lodi Tap House
05.2020 - 01.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Server

Haze Smoke House
10.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Certification - Cannabis Production

Illinois Valley Community College
05.2024

High School Diploma -

LaSalle Peru Township Highschool
La Salle, IL
05.2011

Skills

  • Plan Routes
  • Manage Orders
  • Traffic Routing Planning
  • Client Rapport-Building
  • Inventory Control
  • Liquor Law Compliance
  • Counting Money
  • POS Terminal Operation
  • Shipment Preparation
  • Service Quality
  • Guest Services
  • Cash Register Balancing
  • Suggestive Selling
  • Adaptable and Flexible

Certification

I am currently taking classes and working on completing the advanced cannabis production certification at Illinois Valley Community Collage.

Timeline

Pizza Delivery

Palermo Pizza
01.2023 - Current

Shift Lead

Lodi Tap House
05.2020 - 01.2023

Server

Haze Smoke House
10.2019 - 03.2020

Certification - Cannabis Production

Illinois Valley Community College

High School Diploma -

LaSalle Peru Township Highschool

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Veronica Henneberry