VERONICA HERNANDEZ
Perth Amboy,NJ
Summary
Quality focused Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
6
6
years of professional experience
Work History
Business Manager
First Choice General Construction LLC
01.2023 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Received and sorted incoming mail and packages to record.
- Executed business plans to further strengthen and maximize profits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
PLS Financial Services
02.2018 - 03.2023
- Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors.
- Implementing strategies to help meet store goals and objectives.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Updated and maintained store signage and displays.
- Ensuring compliance with federal, state, and local regulations.
- Resolving customer complaints to increase customer. satisfaction.
- Controlling labor hours, cash, store audits, and shrinkage.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Strengthen work flow productivity by managing and developing top talent.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers to grow business networks and locate new opportunities.
Office Manager
Express Tire and Auto Service
08.2021 - 05.2022
- Oversaw receiving and organizing correspondence, answering and forwarding calls.
- Managed office budget to handle inventory, postage and vendor services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associate of Science - Business Administration And Management
College of Staten Island of The City University of New York
Staten Island, NY05.2024
Skills
- Multitasking and Organization
- Documentation and Reporting
- Shift Scheduling
- Customer Service
- Recruiting and Hiring
- Store Operations Oversight
- Budget Control
- Employee Motivation
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
First Choice General Construction LLC
01.2023 - Current
Office Manager
Express Tire and Auto Service
08.2021 - 05.2022
Store Manager
PLS Financial Services
02.2018 - 03.2023
Associate of Science - Business Administration And Management
College of Staten Island of The City University of New York
Similar Profiles
Sampson AningSampson Aning
Warehouse assistant at Better Choice general Trading LLCWarehouse assistant at Better Choice general Trading LLC
Zachary BrayZachary Bray
General Contractor/business Owner at Mallard General Construction LLCGeneral Contractor/business Owner at Mallard General Construction LLC
Luis AcostaLuis Acosta
CEO/President at Devil Dog General Construction LLCCEO/President at Devil Dog General Construction LLC