Veronica Hocker
Fairfield,OH
Summary
Reliable Medical Support professional with 13 years of experience in Medical environment. Expertly assist with office operations and physician support by gathering patient information, Scheduling and Billing. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Beacon Orthopaedics & Sports Medicine
Cincinnati, OH
08.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Billing Customer Service Representative
Beacon Orthopaedics & Sports Medicine
Cincinnati, OH
10.2020 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 80 to 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 95%.
Certified Medical Assistant
Cincinnati Pain Physicians, LLC
Cincinnati, OH
12.2007 - 10.2020
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
Education
Associate of Applied Science - Medical Assisting
Southwestern College
Cincinnati, OH01.2008
Skills
- Medical Supply Monitoring
- Injection Administration
- Medical Terminology
- Coordinating Drug Refills
- HIPAA Compliance
- Diagnostic Testing
- Routine Laboratory Testing
- Exam Room Preparation
- Patient Relations
- Updating Medical Records
- Problem Anticipation and Resolution
- Medical Histories and Vital Statistics
- Electronic Health Records
- Wound Care
- Answering Questions
- Pulse Oximetry
- Multi-Line Telephone System Operation
- Lab Specimens and Collections
- Electronic Charting
- Medication Side Effect Knowledge
- Complex Problem-Solving
- Standards Compliance
- Vitals Collection and Documentation
- HCPCS Training
- Logging Messages
- Medical Equipment Functionality
- Patient Data Management Systems
- Telephonic Triage
- Dressing Removal
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Successfully transitioned facility to use of Epic and NextGen network.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Beacon Orthopaedics & Sports Medicine
08.2021 - Current
Billing Customer Service Representative
Beacon Orthopaedics & Sports Medicine
10.2020 - 06.2022
Certified Medical Assistant
Cincinnati Pain Physicians, LLC
12.2007 - 10.2020
Associate of Applied Science - Medical Assisting
Southwestern College
- CMA - Certified Medical Assistant
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