VERONICA HOLT
Middleburg
Summary
Dedicated housekeeping professional with extensive experience at Hampton Inn By Hilton, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous cleaning and effective communication. Skilled in cleaning techniques and maintaining high sanitation standards, ensuring a welcoming environment for all guests.
Overview
32
32
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
06.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Housekeeper
Embassy Suites
04.2023 - 06.2025
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Head Housekeeping Supervisor and Laundry
Knights Inn/ Jax Inn
10.2016 - 04.2023
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Continuously evaluated processes to identify areas needing improvement, incorporating best practices to optimize workflow efficiency.
- Managed laundry sorting, washing, drying, and ironing.
Head Housekeeping Supervisor
Baymont By Wyndham
09.2016 - 10.2016
- Coordinated schedules and managed workload to meet or exceed hotel occupancy demands.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
- Ensured compliance with brand standards by regularly updating guidelines and reinforcing adherence amongst staff members.
Head Housekeeping Supervisor
La Quinta
06.1993 - 09.2016
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Collaborated with other department heads to ensure seamless guest experience throughout their stay.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
High School Diploma -
Middleburg High School
Middleburg, FLSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Bed making proficiency
- Cleaning techniques
- Mopping and sweeping
- Vacuuming
- Dusting furniture
Timeline
Housekeeper
Hampton Inn By Hilton
06.2025 - Current
Housekeeper
Embassy Suites
04.2023 - 06.2025
Head Housekeeping Supervisor and Laundry
Knights Inn/ Jax Inn
10.2016 - 04.2023
Head Housekeeping Supervisor
Baymont By Wyndham
09.2016 - 10.2016
Head Housekeeping Supervisor
La Quinta
06.1993 - 09.2016
High School Diploma -
Middleburg High School
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