Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Hurd

Hugo,OK

Summary

Proven caregiver and patient care technician with a track record of enhancing patient satisfaction and streamlining workflow for healthcare settings, notably at Hospice Plus. Skilled in elderly care and data entry, demonstrating exceptional organization and empathy. Achieved significant improvements in patient comfort and efficiency, leveraging time management and compassionate care. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

14
14
years of professional experience

Work History

Caregiver

CompleteOk
02.2023 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Caregiver

Visiting Angles
05.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Care Assistant

Elcara Caring
05.2019 - Current
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.

Daycare Assistant Teacher

Stop N Drop Daycare
07.2019 - 01.2020
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Completed daily reports on attendance and disciplinary performance.
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Arrived at assigned areas on time, prepared, and ready to work.

Cashier/Assistant Manager

EZ Mart Store
10.2018 - 06.2019
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
  • Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Registration Specialist

Paris Regional Medical Center
02.2012 - 07.2018
  • Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Assisted in developing educational materials related to the registration process for both staff members and patients.
  • Scheduled and registered appointments using Booker scheduling programs.
  • Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
  • Updated patient contact information to support accurate electronic medical records.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Patient Care Technician

Hospice Plus
10.2010 - 02.2011
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

High School Diploma -

North Lamar High School
Paris, TX
05.1988

Skills

Respectful and Compassionate

Time Management

Elderly Care

Problem-Solving

Patience and Empathy

Outdoor Play Supervision

Activities Planning

Safety Monitoring

Organization skills

Telephone skills

Data Entry

  • Scheduling
  • Supply Ordering
  • Visitor and Customer Relations
  • Bank Deposits
  • File Management

Timeline

Caregiver

CompleteOk
02.2023 - Current

Caregiver

Visiting Angles
05.2020 - Current

Daycare Assistant Teacher

Stop N Drop Daycare
07.2019 - 01.2020

Care Assistant

Elcara Caring
05.2019 - Current

Cashier/Assistant Manager

EZ Mart Store
10.2018 - 06.2019

Registration Specialist

Paris Regional Medical Center
02.2012 - 07.2018

Patient Care Technician

Hospice Plus
10.2010 - 02.2011

High School Diploma -

North Lamar High School

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Veronica Hurd