Hi, I’m
Veronica Inderbitzin
Sonora,CA
Summary
Eager to provide satisfactory services and begin my journey in the customer service field.
Dynamic and detail-oriented professional seeking to leverage technical skills and strong people skills into providing high-quality customer service. Easy going and adaptive personality that helps with developing and maintaining customer relationships that ensure customer satisfaction. Eager to apply myself and excel in my position in order to provide satisfactory services to customers, fellow staff and the company. Dedicated and determined to efficiently complete tasks at hand with thorough and accurate professionalism. Outgoing and inviting personality while applied in customer service settings has proven to bring comfort to customers and a positive professionalism to the environment. Patience and conflict-resolution have been productive qualities that work well together to provide resolution in a responsible manner. Active listening skills and compassion show for excellent communication with customers. Social skills, energetic personality and positive energy are all traits that bring a beneficial addition to your team and the environment. My previous experience has always been with customer service and ensuring satisfaction with any services provided.
Overview
7
years of professional experience
Work History
Teen Challenge
Intern
10.2024 - 01.2025
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Cash Group, LLC
Receptionist
01.2021 - 08.2021
Job overview
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Transformed previously manual processes relating to vendor/supplier records into an efficient, computerized system
- Answered calls, handled personal information and scheduled appointments
- Fielded communications from clients and colleagues, triaging requests
- Acted as a liaison between the company and priority clients
- Handled diverse needs for clients in-person, by phone or via email
- Checked in clients and escorted or directed them to their destinations
- Maintained office supply inventory and placed orders to meet demand
- Ensured the reception area is stocked with appropriate booklets, pamphlets and brochures for public distribution
- Coordinated appointment calendar and balanced schedules to promote optimal productivity
- Managed office cleaning and sanitizing to comply with infection control protocols
- Input new documents, expenses and orders into system for timely record keeping
- Obtained and processed payments from clients for products and services
- Reviewed, sorted and responded to select email correspondence on behalf of senior staff
- Scheduled and confirmed appointments
- Answered and directed incoming calls using a multi-line telephone system
N&L Estate Sales
Cashier
10.2019 - 12.2020
Job overview
- Operated and processed transactions using a POS system, including cash, checks and credit/debit card purchases
- Handled cash, checks and card transactions while checking customers out with their purchases
- Assisted with customer requests and answered questions to improve satisfaction
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods
- Swept, mopped and sanitized store during and in between shifts to maintain professional appearance
- Backed up cashiers ringing up large numbers of customers by bagging products
- Greeted customers promptly and responded to questions
- Addressed any questions, comments and concerns that customers may have
- Maintained work areas in a clean, presentable and neat manner
- Counted and balanced cashier drawers
- Processed customer payments quickly and returned exact change and receipts
- Handled customer returns and exchanges following the company's return policies
- Maintained a daily inventory before and after every shift to account for cash drawer and account for any errors
- Addressed and resolved any discrepancies accounted for in cash drawer
- Maintained thorough knowledge of store merchandise and responsible for selling store credit cards
The Beauty Lounge
Receptionist
04.2018 - 07.2019
Job overview
- Handled diverse needs for clients in-person, by phone or via email
- Greeted guests upon office entry, including customers, delivery persons and official representatives
- Managed office cleaning and organization to comply with infection control protocols
- Scheduled and confirmed appointments
- Answered and directed incoming calls using a multi-line telephone system
- Sorted incoming mail and directed to correct personal each day
- Oversaw office inventory by restocking supply and submitting purchase orders
- Answered an average of inbound and outbound calls per day by addressing customer inquiries, solving problems and providing new product information
- Handled cash, check and credit/debit card transactions to process payments for multiple services for the clients
- Answered telephone calls and emails to take accurate messages and schedule appointments
- Provided general routine information to staff and clients
- Operated various office equipment including copy machines, computer scheduling system, fax machines and multi-line telephone system
- Assisted in ordering and distributing office and shop supplies
- Maintained inventory for shop products and placed orders to restock necessary supplies
- Maintained an organized and presentable atmosphere for clients and staff
Education
Fred C. Beyer High SchoolModesto, CA
High school diploma
05.2014
Skills
- Communication skills
- Time management
- Customer service
- Conflict management
- Multi-line phone systems
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Multitasking and organization
- Goal-oriented mindset
- Interpersonal and social skills
- Attention to detail
Timeline
Intern
Teen Challenge
10.2024 - 01.2025
Receptionist
Cash Group, LLC
01.2021 - 08.2021
Cashier
N&L Estate Sales
10.2019 - 12.2020
Receptionist
The Beauty Lounge
04.2018 - 07.2019
Fred C. Beyer High School
High school diploma
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