Veronica Jackson
Humble
Summary
Experienced with recruitment processes, employee onboarding, and benefits administration. Utilizes conflict resolution techniques to address workplace issues effectively. Track record of managing HR documentation and supporting team initiatives.
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HR Assistant /Data Entry Specialist
Countywide Transportation
Antioch, CA
04.2025 - 06.2025
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
- Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
- Worked closely with supervisors/managers to prioritize workload based on urgency/importance
- Developed strong attention to detail, ensuring accuracy in all aspects of data entry tasks
- Provided support during audits by retrieving requested records/documents accurately and promptly
- Demonstrated proficiency in using various software tools/systems for efficient completion of assigned tasks (e.g., Microsoft Office Suite, CRM platforms)
- Collaborated with team members to streamline data entry processes, enhancing overall efficiency.
- Trained new staff on data entry protocols and software usage to improve team performance.
- Developed and implemented quality control measures to enhance data accuracy and integrity.
- Monitored data entry workflows, identifying bottlenecks and recommending process improvements.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Generated reports analyzing data trends, supporting decision-making for transportation logistics strategies.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Scanned documents and saved in database to keep records of essential organizational information.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Managed benefits administration, responding to employee inquiries regarding health plans and enrollment.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Organized team-building events, boosting morale and fostering collaborative work environment.
Office Administrator
Building Connections Academy
Concord, CA
08.2023 - 02.2025
- Implemented office policies and procedures, improving administrative efficiency across departments.
- Developed training materials for new staff, fostering a culture of continuous learning and support.
- Oversaw inventory management systems, maintaining accurate records of supplies and equipment.
- Streamlined document management processes, reducing retrieval times and improving information accessibility.
- Mentored junior administrative staff, promoting professional growth and enhancing team performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Paraprofessional
The Stepping Stones Group
Alameda, CA
08.2022 - 03.2023
- Working with children individually or in small groups by providing basic instruction on reading, writing, math, and other education related activities as assigned by teachers' directions.
- Assisted educators in implementing individualized education plans for diverse student needs.
- Supported classroom management by facilitating positive behavior and engagement strategies.
- Provided instructional support to students in small group settings, enhancing learning outcomes.
- Collaborated with multidisciplinary teams to develop tailored educational strategies and interventions.
- Mentored new paraprofessionals, sharing best practices and fostering a collaborative environment.
- Monitored student progress and communicated observations to teachers for effective adjustments in teaching methods.
Registered Behavior Technician (RBT)
Cole Pediatric Therapy
Spring, TX
12.2021 - 05.2022
- Working with children who are artistic.
- Utilized data collection methods to track client behaviors and measure therapy effectiveness.
- Developed and conducted parent training sessions to reinforce therapeutic strategies at home.
- Analyzed behavioral data to adjust treatment approaches for improved client responsiveness.
- Led team meetings to discuss case reviews and share best practices in behavior management.
- Enhanced program efficiency by streamlining documentation processes for therapy sessions.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Teacher/Receptionist
MET Early Head Start
Conroe, TX
05.2016 - 05.2021
- Caregiver for infants and toddlers
- Developed and implemented age-appropriate lesson plans for diverse learners.
- Fostered a nurturing environment that promotes social and emotional growth.
- Collaborated with families to enhance child development strategies.
- Assessed student progress through regular evaluations and observations.
- Trained and mentored new teaching staff on curriculum delivery methods.
- Led workshops on early childhood education best practices for community engagement.
- Advocated for children's needs in multidisciplinary team meetings to ensure comprehensive support services.
- Enhanced classroom management techniques, resulting in improved student behavior and participation.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Health Care Provider
Alpha healthcare network inc
Houston, TX
05.2014 - 08.2015
- Delivered patient care in accordance with established protocols and best practices.
- Analyzed patient data to identify trends and inform evidence-based decision-making in treatment strategies.
- Advocated for patient needs, ensuring access to necessary resources and support services within the network.
- Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
- Collaborated with interdisciplinary teams to optimize treatment plans and enhance patient outcomes.
- Implemented process improvements that streamlined workflow efficiency and reduced patient wait times.
- Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
Clerical Assistant
All Nations HomeHealth Services
Houston, TX
03.2009 - 02.2013
- Managed scheduling and coordination of client appointments to ensure optimal service delivery.
- Processed patient documentation and maintained accurate records in compliance with healthcare regulations.
- Assisted in inventory management, tracking supplies to support operational efficiency.
- Communicated effectively with clients and healthcare professionals to address inquiries and resolve issues.
- Developed streamlined filing systems that improved document retrieval times and enhanced organization.
- Trained new staff on administrative procedures, fostering a collaborative team environment.
- Led initiatives to improve data entry accuracy, reducing errors in patient information management.
Photo Technician/Cashier
Walgreens
Dickinson, TX
09.2005 - 12.2008
- Operated high-quality photo printing equipment to produce images meeting customer specifications.
- Managed digital image processing and color correction for optimal output quality.
- Assisted customers with photo selection and editing, ensuring satisfaction with final products.
- Trained team members on equipment usage and best practices for photo processing.
- Oversaw workflow efficiency by implementing streamlined procedures in photo lab operations.
Education
Child Development Associate (CDA) -
Kingwood Community College
Kingwood, TX08-2016
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Microsoft office and docusign
- Scheduling
- Conflict management
- Employee relations
- Benefits administration
- Human resources administration
- Human resources support
- Onboarding coordination
- Computer literacy
- Employee onboarding
- Background checks
- Payroll administration
- Staff education and training
- HR policies
- New hire orientation
- Recruitment
- Administrative support
- Communication management
- Effective planning
- Record preparation
- Training facilitation
- HR policies compliance
- Assessing performance
- Business administration
- Online position posting
- HR software proficiency
- Teaching
Certification
- Child Development Associate, 2016-10-01, Present
- Child Development Associate Certification
- Teaching Certification
- First Aid Certification
- CPI Blue Card, 2023-12-01, 2025-12-31
- National CPR Foundation, 2023-08-01, 2025-08-31
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
HR Assistant /Data Entry Specialist
Countywide Transportation
04.2025 - 06.2025
Office Administrator
Building Connections Academy
08.2023 - 02.2025
Paraprofessional
The Stepping Stones Group
08.2022 - 03.2023
Registered Behavior Technician (RBT)
Cole Pediatric Therapy
12.2021 - 05.2022
Teacher/Receptionist
MET Early Head Start
05.2016 - 05.2021
Health Care Provider
Alpha healthcare network inc
05.2014 - 08.2015
Clerical Assistant
All Nations HomeHealth Services
03.2009 - 02.2013
Photo Technician/Cashier
Walgreens
09.2005 - 12.2008
Child Development Associate (CDA) -
Kingwood Community College