Veronica Jackson

Work History

Grill Cook

McDonald's Fast Food Restaurant

06.2018 - 06.2020

Team Member

Burger King

06.2018 - 06.2020

Housekeeping Room Attendant

Travel Lodge Hotel

04.2025 - 02.2026

Housekeeper

American Best Value Inn

05.2025 - 10.2025

Provided exceptional customer service by addressing guest inquiries and requests.
Collaborated with team members to streamline cleaning processes for efficiency.
Adapted quickly to changing priorities while maintaining attention to detail.
Implemented best practices for safety and sanitation in all cleaning tasks.

Housekeeping Supervisor

Dogwood Inn and Suites

11.2024 - 09.2025

Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
Trained and supported staff in effective cleaning techniques and safety protocols.
Developed cleaning schedules to optimize workflow and maintain high standards.
Conducted regular inspections of guest rooms and common areas for quality assurance.
Addressed guest inquiries and resolved issues promptly to enhance experience.
Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Completed schedules, shift reports, and other business documentation.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Evaluated employee performance and developed improvement plans.
Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
Implemented daily, weekly and monthly cleaning routines for staff to follow.
Trained and mentored new staff on cleaning and safety protocols.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Scheduled and prioritized tasks to staff, overseeing work completion.
Monitored staff performance and provided feedback to drive productivity.

Direct Support Professional

Sativa

12.2024 - 03.2025

Assisted individuals with daily living activities to promote independence and well-being.
Implemented personalized care plans to address specific needs and preferences of clients.
Monitored client behavior and reported changes to ensure appropriate support measures were taken.
Developed strong relationships with clients, fostering trust and open communication.
Maintained accurate documentation of client progress and incidents for regulatory compliance.
Adapted quickly to changing client needs, demonstrating flexibility in care approaches.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Monitored progress and documented patient health status changes to keep care team updated.
Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Developed and implemented individualized care plans to meet individual needs of each client.
Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Organized and participated in recreational activities, contributing to vibrant community life for residents.
Administered medication under supervision, ensuring adherence to healthcare plans.
Developed strong rapport with clients, facilitating trust-based relationship for effective support.
Enhanced communication skills of non-verbal clients using alternative communication devices.
Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.

Cleaning services

Royalty 4J All Day cleaning services

Savannah , GA

06.2023 - Current

Fostered positive relationships with clients by maintaining open lines of communication regarding their preferences and expectations for cleaning services.
Collaborated with other department heads to ensure seamless integration of cleaning services within ongoing projects or events.
Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Enhanced customer satisfaction by providing exceptional floor maintenance and cleaning services.
Assisted clients in preparing homes for special events or guests through comprehensive cleaning services tailored to their needs.
Enhanced customer satisfaction by providing thorough interior and exterior cleaning services for vehicles.
Increased client satisfaction with thorough tank cleaning services that met or exceeded industry guidelines.
Improved overall system performance with meticulous ductwork cleaning services that increased airflow efficiency in residential properties.
Increased customer satisfaction by responding promptly to requests for assistance or additional cleaning services.
Improved client satisfaction by providing thorough and detail-oriented cleaning services.
Enhanced customer satisfaction by providing thorough interior cleaning services for residential and commercial spaces.
Reduced complaints from residents by providing timely and efficient cleaning services.
Completed professional residential cleaning services.
Monitored industry trends to stay current on best practices for efficient and effective cleaning services provision.
Maximized aircraft turnaround time by coordinating timely fueling, catering, and cleaning services.
Implemented measures to minimize water wastage without compromising the quality of vehicle cleaning services provided.
Supported business growth through consistent delivery of high-quality hood cleaning services to new and existing customers.
Streamlined processes for quicker completion of tasks while maintaining exceptional quality in carpet cleaning services.
Enhanced client satisfaction by consistently delivering high-quality cleaning services.
Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.
Maintained discretion when dealing with sensitive information found during the course of providing home cleaning services for clients'' peace of mind.
Maintained a clean, well-organized facility by overseeing maintenance tasks and scheduling routine cleaning services.
Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
Assisted in training new employees on company procedures, safety protocols, and best practices for vehicle cleaning services.
Enhanced guest satisfaction by providing thorough and efficient room cleaning services.
Coordinated with external contractors for specialized cleaning services as needed while ensuring minimal disruption to daily operations.
Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
Improved turnaround time for aircraft cleaning services, ensuring timely departures.
Oversaw facilities maintenance tasks such as repairs, cleaning services contracts, and equipment upgrades for optimal workplace conditions.
Enhanced client satisfaction by providing thorough and efficient cleaning services tailored to individual needs.
Enhanced client satisfaction by providing thorough and meticulous cleaning services for residential and commercial properties.
Increased customer satisfaction by responding to requests for additional cleaning services in a timely manner.
Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
Enhanced client satisfaction by providing thorough and efficient cleaning services within their homes.
Improved customer satisfaction by providing timely and efficient vehicle cleaning services tailored to their needs.
Developed quality control measures that ensured consistent adherence to brand standards across all aspects of cleaning services provided by the department.
Ensured high-quality results with careful attention to detail in all aspects of truck cleaning services.
Boosted customer satisfaction by providing professional and efficient pool cleaning services on a consistent basis.
Enhanced customer satisfaction by providing thorough carpet and upholstery steam cleaning services.
Enhanced customer satisfaction by providing thorough pool cleaning services, including vacuuming, skimming, and scrubbing.
Contributed to client retention through consistent delivery of high-quality cleaning services.
Performed carpet cleaning services regularly to extend the life of flooring materials and enhance overall aesthetics.
Gained extensive knowledge of dry cleaning services offered to provide accurate information to customers upon inquiry.
Streamlined project timelines by efficiently coordinating schedules with moving companies, cleaning services, and other professionals involved.
Boosted customer satisfaction scores by consistently delivering top-notch cleaning services.
Enhanced customer satisfaction by providing timely and efficient vehicle cleaning services.
Coordinated with third-party vendors such as storage facilities or cleaning services as needed to enhance client satisfaction during the moving process.
Provided in-depth cleaning services for all models prior to sale and after repairs were completed.
Provided emergency floor cleaning services during unexpected spills or incidents, minimizing potential hazards.
Coordinated with other departments to ensure timely completion of special projects or requests for additional cleaning services.
Enhanced customer satisfaction by providing timely and thorough cleaning services in commercial spaces.
Negotiated contracts with vendors providing essential services including maintenance work, equipment rentals, cleaning services among others.
Increased client satisfaction by delivering timely and thorough screen cleaning services.

Housekeeper

Royal Inn Motel

11.2023 - 07.2024

Cleaned guest rooms to maintain high standards of cleanliness and comfort.
Inspected rooms for damages and reported maintenance issues promptly.
Managed laundry services, ensuring timely washing and folding of linens.
Assisted in inventory management of cleaning supplies and guest amenities.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Disposed of trash and recyclables each day to avoid waste buildup.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Dusted picture frames and wall hangings with cloth.
Verified cleanliness and organization of storage areas and carts.
Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.

Line Cook

Burger King

03.2020 - 08.2022

Prepared high-quality food items following standardized recipes and procedures.
Operated kitchen equipment efficiently, ensuring safety and cleanliness standards were met.
Assisted in training new staff on food preparation techniques and safety protocols.
Managed inventory levels, ensuring optimal stock of ingredients for daily operations.
Monitored food quality and presentation, adhering to company standards for customer satisfaction.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
Managed inventory and ordered food and supplies to maintain adequate stock.
Verified proper portion sizes to consistently attain high food quality standards.

Overview

Work History

Grill Cook

Team Member

Housekeeping Room Attendant

Housekeeper

Housekeeping Supervisor

Direct Support Professional

Cleaning services

Housekeeper

Line Cook

Education

GED -

Skills

Certification

Timeline

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