Veronica Jones
Brooklyn,NY
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Manager
Nordstrom Rack
12.2023 - 02.2024
- Proposed or approved modifications to project plans
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Increased likelihood of repeat business by building friendly relationships with customers
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Reconciled registers to prepare daily bank deposits
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts
- Monitored inventory levels to ensure adequate supplies were available for daily operations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Customer Service Representative
Metro
11.2022 - 12.2023
- Led on- and off-site customer support teams across multiple time zones
- Improved customer service wait times to mitigate complaints
- Provided top quality control and eliminated downtime to maximize revenue
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
Dispatcher
AccessARide
02.2021 - 03.2023
- Received and dispatched calls for emergency services
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office
- Created daily reports detailing response times, call volumes, and other pertinent information
- Assigned drivers to appropriate routes based on customer needs
- Maintained logs of all incoming calls and assigned tasks
- Coordinated with other dispatchers to ensure efficient delivery schedules were met
- Resolved customer complaints related to service issues or delays
- Tracked vehicles using GPS technology and provided real-time status updates as needed
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff
- Managed a large volume of phone calls while ensuring accuracy in data entry
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary
- Verified driver credentials prior to assigning them a route or task
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Home Health Aide
Heart to Heart Home Care Agency
04.2020 - 09.2022
- Assisted clients with proper exercises and rehabilitation
- Recognized emergency situations and implemented appropriate procedures
- Helped clients stay happy and healthy by providing mental and emotional support
- Tracked and reported clients' progress based on observations and conversations
- Improved patient outlook and daily living through compassionate care
- Assisted in ambulation and exercise routines for clients
- Engaged patients in recreational activities such as reading books or playing games
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
- Administered prescribed medications under direction from physician.
Security Officer
G4S Secure Solutions
04.2018 - 06.2022
- Maintained accurate logs of all security related activities
- Confirmed visitor identification prior to granting entry into the building
- Secured personnel and premises by inspecting buildings and patrolling property
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles
- Adhered to daily patrol schedules to support consistent security presence throughout property
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Cashier Assistant
Target
02.2018 - 08.2019
- Offered customers carry-out service at completion of transaction
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly
- Scanned items and checked pricing on cash register for accuracy
- Provided accurate cash register operations, including accepting payments and providing change
- Maintained work area and kept cash drawer organized
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Cashier Team Lead
Family Dollar
01.2016 - 11.2018
- Answered phone calls to assist customers with questions and orders
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Identified discrepancies between actual sales figures and expected totals
- Helped with purchases and signed customers up for rewards program
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
GED -
W.E.B DUBOISE
Brooklyn, NYSkills
- Heavy Lifting
- Online Order Picking
- Customer Service
- Team Leadership
- Store Opening and Closing
- New Hire Training
- Retail Merchandising
- Cash handling and management
Certification
- Powerpoint
- Excel
Timeline
Cashier Manager
Nordstrom Rack
12.2023 - 02.2024
Customer Service Representative
Metro
11.2022 - 12.2023
Dispatcher
AccessARide
02.2021 - 03.2023
Home Health Aide
Heart to Heart Home Care Agency
04.2020 - 09.2022
Security Officer
G4S Secure Solutions
04.2018 - 06.2022
Cashier Assistant
Target
02.2018 - 08.2019
Cashier Team Lead
Family Dollar
01.2016 - 11.2018
GED -
W.E.B DUBOISE