Veronica Kelley
Hampton,VA
Summary
- Dynamic and reliable professional with a proven track record in customer service excellence and time management skills. At Aerotek, significantly enhanced customer satisfaction by efficiently resolving Medicare-related inquiries. Skilled in operating cash registers with high accuracy and maintaining cleanliness, fostering positive customer experiences and operational efficiency. Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
5
5
years of professional experience
Work History
Cashier
Captain D's
Richmond, VA
04.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Grocery Associate
Amazon
Richmond, VA
02.2022 - 09.2022
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Managed inventory accurately by conducting regular counts and updating records accordingly.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
Cashier
Mcdonald’s
Hampton, VA
09.2019 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Medicare Customer Service Representative
Aerotek
Hampton, VA
10.2020 - 02.2021
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor Of Health Science - Health Sciences
Virginia Union University
Richmond, VASkills
- Cleaning and sanitizing
- Time management skills
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
Captain D's
04.2024 - Current
Grocery Associate
Amazon
02.2022 - 09.2022
Medicare Customer Service Representative
Aerotek
10.2020 - 02.2021
Cashier
Mcdonald’s
09.2019 - 11.2021
Bachelor Of Health Science - Health Sciences
Virginia Union University