Summary
Work History
Education
Skills
Timeline
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Veronica Lasell

Butte,MT

Summary

Dynamic and self-motivated professional with a strong work ethic, experienced in delivering exceptional customer service at Kate Professional Cleaning. Proven ability in deep cleaning and quality control, consistently enhancing client satisfaction through customized service plans. Adaptable and reliable, skilled in multitasking and maintaining high standards in fast-paced environments.

Work History

Breakfast Attendant

Best Westetn
Butte, MT
2016 - 2017
  • Prepared diverse breakfast items to ensure guest satisfaction and adherence to quality standards.
  • Set up and maintained breakfast area, ensuring cleanliness and organization throughout service hours.
  • Assisted guests with inquiries, providing exceptional customer service and enhancing their dining experience.
  • Monitored food inventory levels, minimizing waste through efficient stock management practices.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.

Professional Cleaner

Kate Professional Cleaning
Butte, MT
2022 - 2023
  • Operated cleaning equipment effectively to maintain high standards of cleanliness.
  • Developed customized cleaning plans based on client needs and feedback.
  • Provided exceptional customer service while addressing specific cleaning requests from clients.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Waitress

Chef's Garden
Butte, MT
2016 - 2019
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multi-table service, ensuring timely and accurate order delivery.
  • Collaborated with kitchen staff to streamline communication and improve workflow.
  • Trained new waitstaff on menu knowledge and customer engagement techniques.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Front Desk Receptionist

Motel 6 Hotel
Butte, MT
2016 - 2017
  • Greeted guests warmly, ensuring a positive first impression and exceptional customer service.
  • Managed check-in and check-out processes efficiently, optimizing guest flow and satisfaction.
  • Handled inquiries and resolved issues promptly, enhancing overall guest experience.
  • Maintained accurate room availability records using property management software for streamlined operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Housekeeper/front Desk

Motel 6 Hotel
Butte, MT
2015 - 2017
  • Maintained cleanliness and orderliness of guest rooms and common areas.
  • Operated cleaning equipment, ensuring proper usage and safety protocols.
  • Assisted in inventory management of cleaning supplies and linens.
  • Addressed guest inquiries regarding housekeeping services promptly.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Waitress

Copper City Casino
Butte, NE
2002 - 2014
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

High School Diploma -

Butte High
Butte, MT

Skills

  • Self-motivation and initiative
  • Strong work ethic
  • Multitasking proficiency
  • Deep cleaning expertise
  • Reliability and punctuality
  • Housekeeping
  • Customer service
  • Quality control
  • Attention to detail
  • Multitasking and organization
  • Adaptable and flexible

Timeline

Breakfast Attendant

Best Westetn
2016 - 2017

Professional Cleaner

Kate Professional Cleaning
2022 - 2023

Waitress

Chef's Garden
2016 - 2019

Front Desk Receptionist

Motel 6 Hotel
2016 - 2017

Housekeeper/front Desk

Motel 6 Hotel
2015 - 2017

Waitress

Copper City Casino
2002 - 2014

High School Diploma -

Butte High

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Veronica Lasell