Veronica Laster
Belleville,AR
Summary
IT leader specializing in technical support. Adept at collaborating with others to implement cost-effective solutions and enhance operational efficiency.
A technology professional with several years of diverse experience. Eager to contribute to team success and further my skills. I bring a positive attitude and commitment to growth.
Overview
30
30
years of professional experience
Work History
IT Director
Western Yell County School District
Havana, AR
09.2024 - Current
- Implemented network security protocols to safeguard sensitive student data.
- Evaluated and recommended software solutions to optimize administrative processes.
- Negotiated contracts with vendors, securing cost-effective services for the organization's IT needs.
- Collaborated with educators to integrate technology into curriculum effectively.
- Maintained all hardware: Computers, Printers, Bell system.
- Managed life cycle replacement of hardware and software.
Technology Lead
Wayne Sanderson Farms
Danville
09.2022 - 08.2024
- Led technology efforts, planning upgrades, hardware refreshes and software updates.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Responsible for all hardware repairs and replacement.
Customer Support Technician
CORE Business System
Chicago IL
03.2013 - 08.2022
- Resolved customer inquiries and technical issues through remote support tools, enhancing user satisfaction.
- Developed knowledge base articles to assist customers with common issues, improving self-service options.
- Provided training to new team members on software applications and troubleshooting techniques.
- Balanced workload effectively across multiple channels such as email, phone calls.
- Assisted in developing training materials.
QA Technician
ECI2 Solutions
Ft Worth, Tx
08.1996 - 06.2009
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Worked with production teams to identify and resolve quality issues promptly.
- Trained junior technicians on best practices for quality assurance methodologies.
- Implemented process improvements, resulting in enhanced product consistency and reliability.
- Maintained accurate documentation of all quality-related activities.
- Trained customers during software implementation.
Education
High School Diploma -
Haltom High School
Haltom City TX06-1990
Skills
- IT troubleshooting
- Technical support management
- IT process improvement
- Technical training
- Quality assurance
- User support
Timeline
IT Director
Western Yell County School District
09.2024 - Current
Technology Lead
Wayne Sanderson Farms
09.2022 - 08.2024
Customer Support Technician
CORE Business System
03.2013 - 08.2022
QA Technician
ECI2 Solutions
08.1996 - 06.2009
High School Diploma -
Haltom High School