Veronica Leyva
Cabot,AR
Summary
I'm bilingual, I speak and write fluent English and Spanish. I'm motivated and determined, I’m also organized and punctual. I'm smart and a fast learner. I have great people skills and flawless customer service. I’m a proven multitasker and effective communicator, I've significantly enhanced customer satisfaction and have showcased my strong work ethic and problem-solving abilities. My background in diverse roles highlights my adaptability and commitment to excellence, with a focus on achieving tangible results and fostering positive relationships with my team and my customers.
Overview
17
17
years of professional experience
Work History
Daycare Teacher
Quality Childcare & Learning Center
01.2024 - 02.2025
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards
- Actively encouraged children to develop their communication, problem-solving and social skills
- Maintained tidy environment to comply with cleanliness and sanitation standards
- Developed strong relationships with parents through regular communication about their child''s progress and needs
- Assisted in preparation of meals and snacks to provide children with proper nutrition
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule
- Instructed children in health and personal habits, such as eating, resting, and toileting
- Delivered structured lessons each day to strengthen preliminary learning.
Mets Deputy
Estem Public Charter School
08.2022 - 01.2024
- Maintained safety in high-stress situations by effectively diffusing conflicts
- Supported children in managing emotional challenges
- Aided teachers in the setup and execution of lesson plans
- Mitigated disruptions during lunchtime activities
- Ensured child safety during outside play sessions
- Aided in implementing discipline procedures
Customer Service Sales Representative
Cricket Wireless
06.2019 - 08.2022
- Resolved customer issues to ensure satisfaction
- Established operational status of cell connections
- Established new customer accounts
- Processed account payments
- Managed enhancements and additional features
- Completed nightly closure of registers
- Completed cleaning duties to ensure a hygienic environment
- Conducted inventory audits
Co-Manager
Journey’s
01.2016 - 06.2019
- Addressed customer concerns effectively
- Oversaw custom order processing
- Processed payments during customer interactions
- Created installment purchase plans
- Coordinated regular team meetings at the store
- Facilitated efficient transfer of inventory
- Conducted comprehensive inventory audits
- Processed inventory truck check-ins efficiently
- Executed payroll processing with accuracy
- Managed and coordinated schedules
- Ensured timely response to incoming e-mails
- Completed precise number runs efficiently
- Performed nightly bank deposits
Co-Manager
Journey’s Kidz
01.2015 - 01.2016
- Addressed customer concerns effectively
- Oversaw custom order processing
- Processed payments during customer interactions
- Created installment purchase plans
- Coordinated regular team meetings at the store
- Facilitated efficient transfer of inventory
- Conducted comprehensive inventory audits
- Processed inventory truck check-ins efficiently
- Executed payroll processing with accuracy
- Managed and coordinated schedules
- Ensured timely response to incoming e-mails
- Performed precise number runs to completion
- Performed nightly bank deposits
Casino Vacation Planner
Norwegian Cruise Line
07.2012 - 01.2015
- Delegated cabin assignments for guests
- Organized itineraries to enhance guest experiences
- Scheduled guest reservations accurately
- Managed application of VIP points and vouchers as required
- Handled payment operations with accuracy
- Coordinated and executed special promotions for cruise clientele
- Addressed concerns promptly while maintaining excellent service standards
- Managed all aspects related to guest interactions
Assistant
Yummy Time Catering
07.2010 - 07.2012
- Coordinated appointment arrangements to ensure efficient scheduling
- Managed customer catering requests
- Collected and recorded customer file data
- Oversaw stock replenishment processes
- Handled incoming phone inquiries professionally and promptly
- Planned and coordinated meetings with customers
- Coordinated food sampling sessions aimed at enhancing customer experience
Office Manager Assistant
Exams Solutions
07.2008 - 07.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma - General Studies
Miami Sunset Senior High School
Miami, FL06.2008
Skills
- Time management
- Punctual
- Strong work ethic
- Customer service
- Active listener
- Problem-solving
- Social Skills, friendly and likable
- Approachable
- Dependable
- Multitasking
- Organized
- Positive Attitude
- Conflict Resolution
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Daycare Teacher
Quality Childcare & Learning Center
01.2024 - 02.2025
Mets Deputy
Estem Public Charter School
08.2022 - 01.2024
Customer Service Sales Representative
Cricket Wireless
06.2019 - 08.2022
Co-Manager
Journey’s
01.2016 - 06.2019
Co-Manager
Journey’s Kidz
01.2015 - 01.2016
Casino Vacation Planner
Norwegian Cruise Line
07.2012 - 01.2015
Assistant
Yummy Time Catering
07.2010 - 07.2012
Office Manager Assistant
Exams Solutions
07.2008 - 07.2010
High School Diploma - General Studies
Miami Sunset Senior High School
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