Summary
Overview
Work History
Education
Skills
Licensed Oregon Esthetician
Timeline
Generic

Veronica Lundmark

Portland,OR

Summary

Competent Medical Biller/Receptionist with 15 years of experience in handling wide variety of medical billing and office tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Knowledgeable in schedule, records, and front desk management with friendly and upbeat attitude.

Overview

15
15
years of professional experience

Work History

Lash Technician

Beauty Rule
08.2022 - Current
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Worked with high attention to detail to complete precise, long-lasting lash looks.
  • Followed strict safety standards to protect clients from injury or infection.
  • Consulted with clients to understand desired look and discuss available lash options.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Educated clients on how to clean and maintain lash extensions.
  • Taught clients how best to care for lash extensions and prevent problems.
  • Trained in Lash lifts, brow laminations, facial waxing, teeth whitening, facials, and permanent jewlery.

Medical Biller/Receptionist

C.T. Woolley, MD, PC
12.2011 - 03.2022
  • Handled patient intake
  • Answered high volume phone lines
  • Managed patient schedule
  • Managed patient and insurance A/R reports
  • Procedure authorization
  • Contacting and scheduling referrals from other medical offices.
  • Managing faxes and emails.
  • Communicated with insurance providers to resolve denied claims and resubmitted claims or filed appeals as necessary.
  • Verified insurance of patients to determine eligibility.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Liaised between patients, insurance companies, and billing office.
  • Adhered to established standards to safeguard patients' health information.
  • Responded to customer concerns and questions on daily basis.

Medical Biller

E'Lan Medical Systems
08.2008 - 12.2011
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Adhered to established standards to safeguard patients' health information.
  • Filed and updated patient information and medical records.
  • Prepared billing statements for patients.
  • Liaised between patients, insurance companies, and billing office.
  • Delivered timely and accurate charge submissions.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Handled account payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Used data entry skills to accurately document and input statements.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Maintained accurate records of customer payments.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Posted payments and collections on regular basis.

Education

High School Diploma -

Clackamas High School

Skills

  • Claims Review
  • Multitasking and Organization
  • Payment Posting
  • Insurance Verification
  • Medical Office Administration
  • Telephone Etiquette
  • Appointment Setting
  • Claims Processing
  • Accounts Receivable Management
  • HIPAA Compliance
  • Workspace Organization

Licensed Oregon Esthetician

Successfully completed training and testing to receive my Oregon estheticians license.

Timeline

Lash Technician

Beauty Rule
08.2022 - Current

Medical Biller/Receptionist

C.T. Woolley, MD, PC
12.2011 - 03.2022

Medical Biller

E'Lan Medical Systems
08.2008 - 12.2011

High School Diploma -

Clackamas High School

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Veronica Lundmark