Veronica Luviano
Dolton,IL
Summary
Resourceful Outreach Associate with a proven track record of high productivity and effective task completion. Expertise in community engagement, relationship building, and strategic communication planning, complemented by fluency in English and Spanish. Demonstrates adaptability, empathy, and teamwork skills to excel in diverse outreach environments. Committed to leveraging these competencies to forge impactful connections and drive organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Outreach Associate
Oak Street Health
07.2017 - Current
- Responsible for clinic growth by reaching monthly target goal with the use of marketing strategies
- Team lead: in charge of team of 6; target numbers are higher due to senior status
- Have a very good understanding of insurance plans and current healthcare issues; must be able to provide patients assistance with insurance changes in layman’s terms
- Consistently conducted quarterly training programs.
- Executed exceptional client support both over the phone and directly.
- Visited sites to present clinic programming, assistance, and services.
- Uphold HIPAA and privacy compliance consistently.
- Exhibited tact, care, and patience in patient interactions.
- Conducted thorough follow-ups on leads.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Managed event budgets, ensuring all events were delivered within financial constraints.
Sales Representative
Tom Kindt State Farm Insurance
08.2016 - 03.2017
- Managed growth, retention, re-engagement of lost customers in both English and Spanish.
- Expertise in company policies ensuring optimal service and product presentation.
- Delivered exceptional customer service and resolved issues via phone and in-person.
- Managed administrative duties maintaining privacy compliance standards.
- Make outbound calls to potential customers describing available offers and products.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Record Keeper
Luviano Construction Inc
08.2014 - 03.2015
- Logged appointments, organized blueprints, construction permits, and receipts to maintain efficient operations.
Education
General HS certificate -
Centro Autonomo Highschool
01.2015
Skills
- Fluent in English
- Fluent in Spanish
- Relationship Building
- Special events planning
- Community engagement
- Volunteer management
- Nonprofit experience
- Strong Verbal Skills
- Efficiently Organized
- Attention to Detail
- Adaptable Learner
- Comprehensive Healthcare Insights
- Greenway
- OneSource
- Canopy
- Microsoft Access
- Conduct home visits
References
Furnished upon request
Certification
- Health
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Senior Outreach Associate
Oak Street Health
07.2017 - Current
Sales Representative
Tom Kindt State Farm Insurance
08.2016 - 03.2017
Record Keeper
Luviano Construction Inc
08.2014 - 03.2015
General HS certificate -
Centro Autonomo Highschool
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