Veronica Mahner
Medford,WI
Summary
Friendly and detail-oriented professional experienced in creating personalized customer experiences. Skilled in cultivating relationships and enhancing service quality, ready to leverage expertise in fast-paced hospitality settings to drive customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Uncommon Grounds
Medford, WI
07.2023 - Current
- Prepared and served high-quality coffee beverages following established recipes and customer preferences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Developed personalized relationships with regular customers.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Bartender
Lake 11 Brewing
Medford, WI
04.2023 - 01.2025
- Crafted and served a diverse range of craft beers to enhance customer experience.
- Cultivated customer relationships to deliver personalized service and enhance repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted in planning and coordinating various events.
Bartender
The Sports Page Bar & Grill
Medford, WI
09.2018 - 05.2023
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Delivered an extensive selection of beers and cocktails to elevate customer satisfaction.
- Implemented efficient workflow processes during peak hours to optimize service speed and quality.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Medford Area Senior High School
Medford, WI05-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Strong multitasking
- Patience and tolerance
Timeline
Barista
Uncommon Grounds
07.2023 - Current
Bartender
Lake 11 Brewing
04.2023 - 01.2025
Bartender
The Sports Page Bar & Grill
09.2018 - 05.2023
High School Diploma -
Medford Area Senior High School