Veronica Martin
Charlotte,,NC
Summary
An outgoing and solution based business leader with versatile accomplishments ranging from brand development, operations, marketing and people development.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Muse Family
12.2021 - Current
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
General Manager, Operations
Velvet Taco
02.2021 - 11.2021
- Established the foundation for brand development in the Charlotte market, linked with home office in Plano, TX
- Trained in Atlanta, GA, Dallas, TX, and Chicago, IL
- Proven consistent leader of sales for the region
- Procured hiring and training team for further business management
- Created network for local restaurant marketing
- Developed business strategies to improve efficiency of operations
- Utilized Crunchtime, Momentfeed, Toast, and EZcater for consistency and quality effectiveness
General Manager/ Director of Operations
VBGB Beer Hall & Garden
02.2020 - 12.2020
- Multi-unit operations
- Maximized profits while navigating through pandemic quarantine, and reopening under North Carolina State regulation in conjunction with standards of the CDC to ensure a safe environment
- Developed online system for new process of family meals and catering, with the option for contactless curbside pickup
- Absorbed the leadership roles of Director of Operations, General Manager of 8.2.0. Event Space, as these roles were furloughed due to Covid-19 while maintaining initial hired role of General Manger
- Played imperative role in leading a team while semi rebranding one of Charlottes staple venues
- Managed all accounts between vendors, and ownership
- Maximized PPP fiances to stabilize labor and overhead
Co-General Manager
The Lodge Tavern And Tap
01.2019 - 03.2020
- Managed the Point of Sales system that was created specifically for the venue to expedite speed and efficiency for our team
- Managed training process for all new hires, and continuous training for team of 45
- Coordinated and implemented cross training procedures as to utilize each team members talents adversely
- Orchestrated management and development of all social media networks in conjunction with local business developers
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
General Manager
Six Pence Pub
04.2015 - 01.2017
- Insured 100% Health Inspection
- Created active planning for guest service while insuring excellent reviews on social media and travel sites, brining business from 113th place to 9th in the greater Charlotte area
- Established Event Coordinating and oversaw banquets that created brand culture and proactively increased revenue
- Maintained working relationship with ownership in Savannah, GA, and Blowing Rock, NC
- Set project timelines, and developed process focused team members
- Trained, coached, and mentored team
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Bachelor Of Administrative Studies - Business Administration
Catawba College
Salisbury, NC01.2026
Skills
- Contract negotiation
- Performance improvement
- Work flow planning
- Supply chain management
- Risk analysis and management
- Budgeting and forecasting
- Training and development
- Food preparation and safety
- Coaching and mentoring
- Payroll
- Employee scheduling
- Operational efficiency
- Profit and loss control
- Compliance requirements
Timeline
Care Coordinator
Muse Family
12.2021 - Current
General Manager, Operations
Velvet Taco
02.2021 - 11.2021
General Manager/ Director of Operations
VBGB Beer Hall & Garden
02.2020 - 12.2020
Co-General Manager
The Lodge Tavern And Tap
01.2019 - 03.2020
General Manager
Six Pence Pub
04.2015 - 01.2017
Bachelor Of Administrative Studies - Business Administration
Catawba College
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