Veronica Mata
Dinuba,CA
Summary
Professional retail leader prepared for supervisory role. Proven ability to drive sales and enhance customer satisfaction. Skilled in team collaboration, inventory management, and staff training. Adaptable to changing needs with strong focus on achieving results and fostering reliable work environment.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Forever 21
755 E. Shaw Ave, Fresno, CA 93710
06.2021 - Current
- Answered product questions and assisted customers in selection and checkout.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Boosted store sales through effective merchandising and strategic product placement.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Determined layout of store merchandise for visual appeal to consumers.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Oversaw employees and store functions on daily basis.
Education
Diploma -
Dinuba High School
Dinuba, CA05.2018
Associates Degree - Transfer Studies-Math/Science
College of The Sequoias
Visalia, CA05.2021
Skills
- Bilingual- Spanish/English speaker
- Staff training and development
- People management
- Store operations
- Scheduling and timekeeping
- Operations management
- Visual merchandising
- Bank deposit preparation
- Shrink management
- Cash handling oversight
- Teamwork and collaboration
- Multitasking and prioritizing
LANGUAGES
English
Spanish
Timeline
Assistant Manager
Forever 21
06.2021 - Current
Diploma -
Dinuba High School
Associates Degree - Transfer Studies-Math/Science
College of The Sequoias