Summary
Work History
Education
Skills
Timeline
Generic

Kevin McMiller

Roseville,CA

Summary

Competent individual with exemplary communication skills. Highly effective working as both part of team and in a solitary role. Over 20+ years of experience working with the public and in the customer service industry.

Work History

Independent Insurance Agent

ASNOA
Roseville, CA
06.2022 - Current
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Calculated premiums and established payment methods for sales.
  • Conducted annual reviews of existing policies to update information.
  • Created detailed reports for management to track performance and sales.
  • Mentored junior agents in best practices for selling policies effectively while maintaining compliance with all regulations and ethical standards.

Insurance Agent

GEICO, Government Employees Insurance
San Leandro, CA
01.2021 - 05.2022
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Educated clients on insurance policies and procedures.

Exclusive Agent

Allstate Insurance Co
Roseville, CA
07.2007 - 12.2021
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base through targeted networking events and referral programs.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Coordinated appointments to show tenants and buyers prospective homes.

Juvenile Probation Officer

Napa County
Napa
09.2005 - 05.2006
  • Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
  • Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
  • Adhered to legal requirements by performing office, home, and employment visits.

Juvenile Probation Officer

Alameda County
San Leandro, CA
04.1991 - 08.2005
  • Supervised offenders to reduce risk to community.
  • Participated in ongoing professional development opportunities to stay current on trends, research, and best practices in the field of juvenile justice.
  • Tracked assigned juvenile movements and adherence to probation requirements.
  • Interpreted data from various assessment tools to determine appropriate level of supervision.
  • Wrote progress reports and testified under oath at court hearings.
  • Monitored minors, guardians and non-custodial family members.
  • Transported juveniles between detention centers, schools and medical institutions.
  • Developed safety plans and strategic interventions to address specific issues.

Education

Bachelor of Arts - Sociology

San Francisco State University
San Francisco, CA
1990

Skills

  • Teamwork and Collaboration
  • Staff Training
  • Calm and Professional Under Pressure
  • Microsoft Outlook
  • Policies and Procedures Adherence
  • Employee Coaching
  • De-Escalation Techniques
  • Conflict Resolution

Timeline

Independent Insurance Agent

ASNOA
06.2022 - Current

Insurance Agent

GEICO, Government Employees Insurance
01.2021 - 05.2022

Exclusive Agent

Allstate Insurance Co
07.2007 - 12.2021

Juvenile Probation Officer

Napa County
09.2005 - 05.2006

Juvenile Probation Officer

Alameda County
04.1991 - 08.2005

Bachelor of Arts - Sociology

San Francisco State University

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Kevin McMiller