VERONICA MENDOZA
San Diego,CA
Summary
. Driven Medical Assistant with extensive experience at LIFE LINE SCREENING, demonstrating exceptional customer service and bilingual communication skills. Excelled in patient care, reducing wait times by efficiently managing laboratory operations and procedures. Proven track record in improving patient satisfaction and streamlining workflow, showcasing a detail-oriented and problem-solving approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Leader
McDonald's
03.2021 - 06.2024
- Supervising food safety and cleanliness procedures to ensure the team is meeting McDonalds standards
- Communicating effectively with crew and the next shift manager to help them prepare to run a great shift
- Achieving targets during shift and helping departments meeting their goals
- Taking action to monitor safety, security, inventory and profitability
- Providing exceptional customer service and quality food production
- Training new team members on critical job functions
Medical Assistant/phlebotomist
LIFE LINE SCREENING
08.2020 - 03.2021
- Preform Peripheral Arterial Disease Screening
- Preform Atrial Fibrillation
- Preform Osteoporosis Risk Assessment
- Preform finger Sticks to test for Cholesterol, Glucose, c- reactive protein, Kidney, Liver, PSA, Testosterone, Thyroid and Vitamin D
Medical Assistant
GRAYBILL MEDICAL GROUP
05.2019 - 07.2020
- Prepare patients for examinations
- Assist with minor procedures
- Administer Injections
- Schedule appointments
- Check insurances
- Dressing changes
- Preparing rooms for providers
- Stocking/organizing exam rooms
- Set up trays for procedures
- Throat and nose swabs
- EKG
- Ear lavage
- Documentation in EHR/SDIR
- Maintaining charts up to date
- Obtained and verified patient information prior to drawing blood
- Retrieved patient blood and bodily fluids in safe and correct manner
- Made patients feel as relaxed as possible and cared for uncomfortable patients
- Checked and stocked laboratory supplies
- Labeled and secured all specimens for transportation to testing area
- Work efficiently to keep patients wait time low
Medical Assistant
North County Health Care Services
11.2017 - 05.2019
- Prepare patients for examinations
- Assist with minor procedures
- Administer Injections
- Schedule appointments
- Check insurances
- Dressing changes
- Preparing rooms for providers
- Stocking/organizing exam rooms
- Set up trays for procedures
- Throat and nose swabs
- EKG
- Ear lavage
- Documentation in EHR/SDIR
- Maintaining charts up to date
- Obtained and verified patient information prior to drawing blood
- Retrieved patient blood and bodily fluids in safe and correct manner
- Made patients feel as relaxed as possible and cared for uncomfortable patients
- Checked and stocked laboratory supplies
- Labeled and secured all specimens for transportation to testing area
- Work efficiently to keep patients wait time low
Medical Assistant
Centro Medico
01.2016 - 11.2017
- Prepare patients for examinations
- Assist with minor procedures
- Administer Injections
- Schedule appointments
- Check insurances
- Dressing changes
- Preparing rooms for providers
- Stocking/organizing exam rooms
- Set up trays for procedures
- Throat and nose swabs
- EKG
- Ear lavage
- Documentation in EHR/SDIR
- Maintaining charts up to date
Caregiver
5 Star Quality Care
01.2015 - 12.2015
- Bathing patients
- Assisted with grooming
- Assisted with feeding
- Changing linens
- Preparing patients for bed
- Toileting patients
- Transferring patients with assistance of a gait belt
- Companionship
Education
High School Diploma -
El Camino High School
Oceanside, CAMedical Assistant
ROP Adult School
Escondido, CAPhebotomist
AUTM Temecula
Escondido, CASkills
- Resourceful problem solver
- Revenue generation
- Financial oversight
- Employee relations
- Customer service
- Persuasive communication
- Good communication with customers
- Detail oriented
- Team Player
- Organized
- Takes initiative
- Excellent Customer Services
- Bilingual-Spanish/English
- Listen to customers
- Documentation
- Dedicated
- Follows through with task
- Talent development
- Inventory control
- Positive Attitude
- Problem-Solving
Certification
- CPR Certification
- Medical Assistant Certificate
- Phlebotomy License
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
McDonald's
03.2021 - 06.2024
Medical Assistant/phlebotomist
LIFE LINE SCREENING
08.2020 - 03.2021
Medical Assistant
GRAYBILL MEDICAL GROUP
05.2019 - 07.2020
Medical Assistant
North County Health Care Services
11.2017 - 05.2019
Medical Assistant
Centro Medico
01.2016 - 11.2017
Caregiver
5 Star Quality Care
01.2015 - 12.2015
High School Diploma -
El Camino High School
Medical Assistant
ROP Adult School
Phebotomist
AUTM Temecula
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