Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Meza

Crosby

Summary

Dynamic professional with experience at Nebraska Medicine Bellevue, excelling in appointment coordination and HIPAA compliance. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Bilingual with strong document translation skills, adept at improving operational efficiency and ensuring seamless service delivery in fast-paced environments.

Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Equipment Operator

Zachry Group
04.2023 - 03.2025
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
  • Contributed to project completion, skillfully operating various machinery such as skid steer, front end loader, Dump truck
  • Maintained and cleaned equipment after each job and inspected.

Medical Scheduler

Nebraska Medicine Bellevue
02.2021 - 04.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.

Member Service Representative

Health Partners
11.2016 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.

Education

LPN - Nursing

University of Nebraska At Omaha
Omaha, NE
05-2012

High School Diploma -

Bellevue West High School
Bellevue, NE
05-2007

Skills

  • Appointment coordination
  • Reception oversight
  • HIPAA compliance
  • Spreadsheet creation
  • Fluent bilingualism
  • Document translation

Certification

  • CNA - Certified Nurse Assistant
  • CHHM - Certified Hazardous Materials Manager
  • CSP - Certified Safety Professional

Languages

Spanish
Full Professional

Timeline

Equipment Operator

Zachry Group
04.2023 - 03.2025

Medical Scheduler

Nebraska Medicine Bellevue
02.2021 - 04.2023

Member Service Representative

Health Partners
11.2016 - 03.2020

LPN - Nursing

University of Nebraska At Omaha

High School Diploma -

Bellevue West High School

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Veronica Meza