Veronica Miller
Winston-Salem,NC
Summary
Dynamic security professional with a proven track record at Wake Forest University, excelling in risk assessment and conflict de-escalation. Recognized for superior customer service and maintaining a safe environment, I leverage my detail-oriented approach to ensure safety and security in high-pressure situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Security Officer
Wake Forest University
11.2023 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Substitute Teacher, K-Eighth Grade
ESS
02.2021 - 11.2023
- Assisted permanent teachers in maintaining classroom routines, ensuring a seamless transition during their absence.
- Cultivated a culture of respect within the classroom by modeling appropriate behavior and addressing issues promptly when they arose.
- Adapted quickly to various classroom settings and grade levels by demonstrating flexibility, adaptability, and a strong understanding of diverse curricula.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Preschool Teacher
Cross Schools
07.2018 - 02.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Flight Attendant
Air Wisconsin Airlines Corporation
06.2005 - 08.2014
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Education
Textile Design And Marketing
05-2003
Human Development
12-1990
Skills
- Patrol operations
- Detail-oriented
- Complex Problem-solving
- Conflict de-escalation
- Superior customer service
- Surveillance
- Security guard license
Timeline
Security Officer - Wake Forest University
11.2023 - Current
Substitute Teacher, K-Eighth Grade - ESS
02.2021 - 11.2023
Preschool Teacher - Cross Schools
07.2018 - 02.2021
Flight Attendant - Air Wisconsin Airlines Corporation
06.2005 - 08.2014
University of North Carolina At Greensboro - , Textile Design And Marketing
University of North Carolina At Greensboro - , Human Development
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