Veronica Miller
Nashua,NH
Summary
Business Development Manager at Key Auto Group with a strong history of improving sales pipeline efficiency and customer satisfaction. Expertise in CRM management (Eleads, VinSolutions, DriveCentric) and consistently surpassing sales targets. Notable for enhancing lead conversion rates through effective communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Key Auto Group - Chevrolet
Portsmouth, New Hampshire
04.2025 - Current
- Manage daily operations of the Business Development Center, overseeing inbound and outbound sales leads
- Monitor lead response times, appointment setting, and follow-up processes to improve conversion rates
- Coordinate closely with sales managers and floor staff to maximize appointment show rates
- Track performance metrics and adjust strategies to increase sales pipeline efficiency
- Maintain high customer satisfaction through professional communication and follow-through
Sales Consultant
CarFive
Nashua, New Hampshire
10.2023 - 04.2025
- Guided customers through complete vehicle sales process, from initial contact to delivery.
- Followed up on leads via phone, text, and email.
- Cultivated strong customer relationships, leading to repeat and referral business.
- Maintained accurate customer records and follow-ups within dealership CRM systems.
- Collaborated with management to achieve monthly sales targets.
Sales Consultant
Sunnyside Acura
Nashua, USA
04.2023 - 10.2023
- Tasked with selling cars to customers by being personable, and guiding them to the right fit.
- Negotiated pricing effectively to secure successful sales transactions.
- Closed sales by addressing customer objections and concerns.
- Conducted detailed vehicle demonstrations to highlight features and advantages.
- Completed follow-ups with all clients to ensure satisfaction and encourage repeat business.
Retail Sale Consultant
T-Mobile
Nashua, USA
01.2018 - 03.2023
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Responsible for meeting with customers on an appointment basis.
- Generate daily sales through consistent use of a client book.
- Received Top Performer award after completing my first month on the job.
- Exceed weekly and monthly sales goals.
Relationship Banker
Bank of America
Burlington, USA
10.2016 - 01.2018
- Opened new customer accounts, including checking, savings and lines of credit.
- Balanced daily cash deposits and bank vault inventory.
- Assembled in-store marketing displays.
- Trained employees on cash drawer operation.
- Adhered to Bank of America security and audit procedures.
- Received both top performer and rising star awards.
- Collaborated with business partners to close sales.
- Exceeded quarterly and weekly sales goals.
Skills
- Collaborative team player with the ability to work independently
- CRM and lead management (Eleads, VinSolutions, DriveCentric)
- Out going and enthusiastic
- Organizational skills
- Excellent time management
- Strong written and verbal communication
Timeline
Business Development Manager
Key Auto Group - Chevrolet
04.2025 - Current
Sales Consultant
CarFive
10.2023 - 04.2025
Sales Consultant
Sunnyside Acura
04.2023 - 10.2023
Retail Sale Consultant
T-Mobile
01.2018 - 03.2023
Relationship Banker
Bank of America
10.2016 - 01.2018