VERONICA MIRANDA
Arlington,US
Summary
Results-driven manager with a strong background in providing exceptional customer service and ensuring guest satisfaction. Skilled in accurately handling cash transactions and memorizing frequent customer preferences. Collaborative team player with excellent communication skills and a thorough knowledge of food and beverage offerings. Demonstrated ability to anticipate customer needs and resolve issues promptly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coffee Shop Manager
Loews Hotels & Co
Arlington, TX
07.2025 - 10.2025
- Trained and mentored staff, enhancing team performance and service standards.
- Managed inventory control, optimizing stock levels to reduce waste and increase profitability.
- Conducted staff evaluations, providing constructive feedback to foster professional growth.
- Implemented health and safety protocols, maintaining compliance with local regulations for food safety.
- Oversaw daily coffee shop operations according to company policies.
- Set up daily drawers, verified totals and prepared cash deposits.
- Managed cash flow effectively, ensuring accurate accounting procedures were in place for daily transactions.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
Fine Dining Server
Loews Hotel
Arlington, TX, US
02.2024 - 07.2025
- Completed restaurant opening and closing duties by restocking stations and cleaning eating areas.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Exhibited proficiency in handling cash transactions accurately.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Inspected dining room prior to opening for cleanliness and set up according to standards.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and resolving any issues quickly.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Memorized frequent customer preferences to build relationships and loyalty.
Bartender
Genghis Grill
US
08.2020 - 02.2024
- Maintained updated knowledge of cocktail and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.
- Used POS system to process cash and credit card transactions.
Assistant Manager
Genghis Grill
Bryant Irving, TX
10.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Collaborated with management on employee scheduling to optimize labor costs and service levels.
- Enhanced guest experiences by addressing concerns promptly and professionally.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Genghis Grill
US
03.2019 - 02.2024
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Worked hands-on with all employees.
Lifeguard
Epic Waters Indoor Waterpark
US
12.2017 - 02.2019
- Engaged customers in friendly conversation to boost satisfaction and loyalty to the restaurant.
- Answered phones and took phone orders for customer pick up or delivery.
- Supervised patron recreational activity to assess threats and risk.
- Assisted in emergency response, demonstrating knowledge of CPR, AED, and other lifesaving techniques.
- Met physical demand for lifesaving activity, including strength, endurance testing, and ability to swim.
- Enforced regulatory and organizational policy governing user safety.
- Kept facilities clean, orderly, and well-stocked for expected needs.
- Provided excellent customer service to swimmers, family members, and facility visitors.
- Managed the safe and smooth transport of distressed participants out of remote areas.
- Responded to emergencies with basic first aid and CPR and brought in emergency personnel for advanced cases.
Education
High School Diploma -
Juan Seguin High School
Arlington, TXSkills
- Time management
- Leadership
- Problem Solving
- Organization
- Staff Training
- Adaptability
- Customer service focus
- Coordinating Daily Operations
- Safety Compliance
- Hiring and Training
- Cash Handling
- Documentation And Reporting
- Inventory controls
Certification
- Food handlers
- TABC
Personal Information
Gender: female
Timeline
Assistant Manager
Genghis Grill
10.2025 - Current
Coffee Shop Manager
Loews Hotels & Co
07.2025 - 10.2025
Fine Dining Server
Loews Hotel
02.2024 - 07.2025
Bartender
Genghis Grill
08.2020 - 02.2024
Shift Manager
Genghis Grill
03.2019 - 02.2024
Lifeguard
Epic Waters Indoor Waterpark
12.2017 - 02.2019
High School Diploma -
Juan Seguin High School