Veronica Monge Alas
Hesperia,CA
Summary
Experienced Utility Vegetation Management professional with expertise supporting Southern California Edison (SCE) vegetation management programs through field inspections, hazard tree assessments, customer coordination, and work planning. Skilled in evaluating tree risk, identifying vegetation clearance issues, conducting Secondary Inspections and OCI reviews, and determining appropriate pruning or removal recommendations in accordance with SCE standards. Proficient in using the Arbora work management system to manage work orders, document inspection findings, and coordinate with field crews to ensure safe, efficient, and compliant operations. Currently pursuing ISA Certified Arborist certification with a strong commitment to safety, regulatory compliance, and reliable utility service.
Overview
6
6
years of professional experience
Work History
Customer Coordinator
Ace Tree Ent
2024.11 - 2026.07
- Coordinated customer communication regarding Southern California Edison (SCE) vegetation management projects.
- Utilized the Arbora work management system to create, update, and monitor work orders, ensuring accurate documentation and timely completion.
- Performed OCI's (Opportunity for Continuous Improvement) inspections by reviewing utility line corridors to identify additional vegetation management needs and recommend supplemental work.
- Evaluated completed and pending work to ensure all vegetation-related hazards and clearance requirements were properly addressed.
- Coordinated with field crews, planners, and supervisors to communicate inspection findings and update work scopes as needed.
- Maintained accurate records of inspections, customer interactions, and work status within the Arbora system.
- Assisted with customer notifications, access coordination, and issue resolution to support efficient project execution.
- Ensured compliance with SCE vegetation management standards, company policies, and customer service expectations.
Pre-Inspector
Clear Path Utility Solutions
2022.06 - 2024.09
- Review, assess and inventory a data set of trees and locations based on a maps
- Conducted field inspections of hazard trees to evaluate tree condition, structural defects, and potential risk to Southern California Edison (SCE) electrical infrastructure.
- Determined whether trees met SCE criteria for removal, pruning, or continued monitoring based on vegetation management standards and safety requirements.
- Performed Secondary Inspections to verify work eligibility, assess vegetation clearances, and ensure compliance with SCE specifications and utility vegetation management guidelines.
- Identified vegetation requiring additional maintenance and documented recommendations for pruning, removal, or other corrective actions.
- Prepared accurate inspection records and maintained detailed documentation to support work planning and regulatory compliance.
- Worked closely with field crews, planners, and utility personnel to ensure vegetation management work was completed according to safety and quality standards.
- Applied knowledge of tree defects, hazard assessment, and utility clearance requirements to support safe and reliable electrical service.
Customer Coordinator
The King Tree Service
2020.08 - 2022.03
- Manages customer inquiries for tree services, such as trimming, removal, or planting.
- Scheduling appointments for tree crews.
- Communicating with clients to understand their needs and resolve issues.
- Handling complaints or disputes related to the service.
- Providing information about tree care services.
- Obtaining oral or written permission from property owners to trim, remove, or apply herbicide to trees, and addressing customer questions and concerns.
- Inspecting work areas (e.g., utility lines/right-of-ways) to assess vegetation conditions, identify tree health or structural concerns, and determine the required maintenance or service.
- Planning and laying out work for crews, scheduling appointments for services, and ensuring all required permits are secured.
- Maintaining accurate records and reports related to customer permissions and work performed. They also ensure the completed work complies with company and industry standards (e.g., ANSI Z133.1, ISA guidelines) and utility specifications.
- Acting as the first point of contact for customer issues or disputes and working to resolve them effectively
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2020
Skills
- Utility Vegetation Management (UVM)
- Hazard Tree Assessment
- Tree Risk Evaluation
- Utility Line Inspections
- Secondary Inspections
- Southern California Edison (SCE) Standards & Specifications
- Arbora Work Management System
- Vegetation Clearance Assessment
- Work Order Management
- Field Data Collection & Documentation
- Tree Pruning & Removal Recommendations
- Customer Coordination
- Customer Service & Conflict Resolution
- Quality Assurance / Quality Control (QA/QC)
- Regulatory Compliance
- Safety Compliance
- Inspection Reporting
- Project Coordination
- Communication Skills
- Problem Solving
- Time Management
- Team Collaboration
- Microsoft Office (Excel, Word, Outlook)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Coordinator
Ace Tree Ent
2024.11 - 2026.07
Pre-Inspector
Clear Path Utility Solutions
2022.06 - 2024.09
Customer Coordinator
The King Tree Service
2020.08 - 2022.03
High School Diploma -
Arroyo Valley High School