State Certified Phlebotomy Technician who prioritizes health, safety, and organization. Committed and driven employee with various types of medical training and years of experience working and managing others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Clifton Heights Swim Club
05.2015 - 09.2025
Managed over 20 lifeguards, prioritizing the safety of the patrons and staff
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Customer Service Representative
Acme Fresh Market
12.2021 - Current
Responded to customer requests for products, services, and company information.
Created and maintained detailed database to develop promotional sales.
Increased efficiency and team productivity by promoting operational best practices.
Cross-trained and provided backup support for organizational leadership.
Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certified Phlebotomy Technician - Phlebotomy
JBG Phlebotomy Technician Services
Upper Darby, PA
11-2025
High School Diploma -
The Crefeld School
Philadelphia, PA
05-2019
Skills
Client relationship management
Financial planning
Revenue generation
Team coordination
Sales and negotiating
Creating and adjusting schedules for over 20 employees