Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Monroe

Philadelphia,PA

Summary

State Certified Phlebotomy Technician who prioritizes health, safety, and organization. Committed and driven employee with various types of medical training and years of experience working and managing others.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Clifton Heights Swim Club
05.2015 - 09.2025
  • Managed over 20 lifeguards, prioritizing the safety of the patrons and staff
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Customer Service Representative

Acme Fresh Market
12.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Certified Phlebotomy Technician - Phlebotomy

JBG Phlebotomy Technician Services
Upper Darby, PA
11-2025

High School Diploma -

The Crefeld School
Philadelphia, PA
05-2019

Skills

  • Client relationship management
  • Financial planning
  • Revenue generation
  • Team coordination
  • Sales and negotiating
  • Creating and adjusting schedules for over 20 employees

Certification

  • Certified Phlebotomy Technician
  • First Aid Certified
  • CPR Certified
  • Certified Lifeguard

Timeline

Customer Service Representative

Acme Fresh Market
12.2021 - Current

Manager

Clifton Heights Swim Club
05.2015 - 09.2025

Certified Phlebotomy Technician - Phlebotomy

JBG Phlebotomy Technician Services

High School Diploma -

The Crefeld School
Veronica Monroe