Veronica Montoya
Fort Worth,TX
Summary
Results-driven management focused on team collaboration and achieving goals. Effective leadership in enhancing operational efficiency and adapting to dynamic environments. Proficient in strategic planning, process optimization, and fostering productive team cultures. Recognized for reliability and flexibility in meeting evolving organizational needs.
Overview
2
2
years of professional experience
Work History
Cargo Van Driver OTR
M&M Cargo Services LLC
Dallas, Texas
04.2025 - 02.2026
- Operated delivery van to ensure timely and safe transportation of cargo to various locations.
- Delivered goods punctually, enhancing customer satisfaction by addressing inquiries effectively.
- Verified contents of loads against shipping papers to ensure compliance with special handling requirements
- Responded promptly and professionally to customer inquiries or complaints.
Account Supervisor
Facility Services
Dallas, Texas
08.2024 - 03.2025
- Managed client relationships, fostering satisfaction and retention through proactive communication and tailored service delivery.
- Coordinated cross-functional teams to streamline operations, resulting in improved efficiency of service processes.
- Analyzed client feedback to pinpoint areas for improvement, leading to enhancements in service quality and responsiveness.
- Conducted regular inspections to maintain quality control and adherence to health/ janitorial regulations.
- Developed schedules to align staffing levels with operational demands, enhancing service delivery.
Picker/Packer/Shipper
XL Pro Staffing
Irving, Texas
11.2023 - 04.2024
- Picked and packed high-value jewelry, ensuring adherence to quality and security standards to protect brand integrity.
- Verified SKUs and order details, preventing shipping errors and maintaining accurate inventory records.
- Collaborated with inventory, quality control, and shipping teams to ensure precise order fulfillment and maintain customer satisfaction.
- Managed returns and refunds, inspecting items for authenticity and compliance to ensure only quality products were restocked.
- Updated inventory records and processed returns, enhancing accuracy in inventory management system.
Education
Bachelor of Science - Business Administration
University of Medellin
Medellín, CO03-2021
Skills
- Logistics management
- Inventory control
- Inspection techniques
- Data entry proficiency
- Microsoft 365 expertise
- Office administration
- Problem solving
- Attention to detail
- Multitasking skills
- Adaptability and flexibility
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cargo Van Driver OTR
M&M Cargo Services LLC
04.2025 - 02.2026
Account Supervisor
Facility Services
08.2024 - 03.2025
Picker/Packer/Shipper
XL Pro Staffing
11.2023 - 04.2024
Bachelor of Science - Business Administration
University of Medellin