Veronica Morenas

• Provides back end support to inpatient units by completing billing and filing tasks, answering phones, and scheduling appointments
• Trained and mentored new and existing employees on department policy and procedure, as well as assisted in the review and editing of the department training manual.
• Communicates in a courteous and compassionate manner when interacting with patients, staff, and visitors to promote a positive atmosphere.
• Serves as an advocate for patients, working with patients and staff to solve issues and enhance patient satisfaction.

• Provided outstanding customer service while coordinating patient care.
• Scheduled appointments electronically, maintained patient electronic medical records, answered inquiries, and communicated with providers to support patient care.

• Provided support to individuals experiencing difficulties due to mental illness and/or substance abuse, to include financial, social, occupational, and emotional assistance.
• Worked with a diverse group of clients and families from various socioeconomic and multicultural backgrounds with cultural awareness to best meet client needs.
• Developed and implemented individualized treatment plans
• Independently managed scheduling, organizing activities and adjusting plans to address any issues or changes in client needs.

• Supported continuous patient care through Oxygen Renewal process to ensure patient oxygen needs were met.
• Displayed strong communication skills over the phone to contact patients and updated patient charts as needed in company system.

Tutor: Lead multiple tutoring groups comprising of 2-6 students in topics of statistics, chemistry, and biology.

• Organized and prepared lesson plans and adapted sessions to meet student needs.
• Provided clear and open communication with students, using various teaching methods best suited to each group.

Cashier/Barista: Displayed friendly customer service while handling food orders per health and safety guidelines.

Office Assistant: Greeted visitors, answered calls, and assisted in resolving membership service issues at the Recreation Services Administration Office.