Veronica Onsurez

• I have worked for CNB Bank for the last 14 years.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Developed staff skills through targeted training programs, resulting in improved performance.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• In my career at CNB I have worked as a teller, customer service representative, an assistant to the Manager in the Walmart Branch, New Accounts, Loan Processor, Branch Teller Supervisor at our Northgate Branch, and for the last 3 year I was Manager over the New Accounts Department.

• Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.

Performed all Food Serving Tasks

• Supported needs of all customers- person wait staff who attended to specific needs of countless customers daily for dinning restaurant with social relevancy and intentionality.