Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Onsurez

Carlsbad,N.M.

Summary

Objectives To obtain a position with your company. I am seeking a challenging position with a future-oriented organization offering opportunities for growth, where I can actualize the potential, interpersonal and administration skills I have developed. I would like the opportunity to help young minds expand, and be a great role model to our younger generation of student bodies.

Overview

20
20
years of professional experience

Work History

Supervisor

CNB Bank
08.2009 - 02.2024
  • I have worked for CNB Bank for the last 14 years.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • In my career at CNB I have worked as a teller, customer service representative, an assistant to the Manager in the Walmart Branch, New Accounts, Loan Processor, Branch Teller Supervisor at our Northgate Branch, and for the last 3 year I was Manager over the New Accounts Department.

Cashier

Pecos Rive Cafe
04.2007 - 08.2009
  • Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.

Server/Cocktail Bartender

Chili's Bar & Grill
01.2004 - 04.2007

Performed all Food Serving Tasks

  • Supported needs of all customers- person wait staff who attended to specific needs of countless customers daily for dinning restaurant with social relevancy and intentionality.

Education

Associate Degree - Pre-Business

NMSU-C
Carlsbad NM
05.2017

High School Diploma -

Loving High School
Loving, TX
05.1999

Skills

  • Microsoft Office applications including Word, Excel, and Outlook
  • Dependable, reliable and work in a punctual and efficient manner
  • Associate Degree in Pre-Business and am continuing my education to receive my Bachelors in Business Management
  • I am a multi-tasking, Organizational, people skills Supervisor,
  • Self-motivated
  • Team leadership

Timeline

Supervisor

CNB Bank
08.2009 - 02.2024

Cashier

Pecos Rive Cafe
04.2007 - 08.2009

Server/Cocktail Bartender

Chili's Bar & Grill
01.2004 - 04.2007

Associate Degree - Pre-Business

NMSU-C

High School Diploma -

Loving High School
Veronica Onsurez