Veronica Ortega
Orlando,FL
Summary
Sophomore in UCF studying Health Sciences on the Pre-clinical tack. A very goal-oriented person born in Venezuela; Always does the best to reach any goals set for self. Veterinary Assistant Certificate helping with qualifications to work in the veterinary field, very good with social interactions, which helps with costumer service, and after being part of the choir board high school, leadership roles tend to come naturally and smoothly. Hardworking waitress with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Job at Wendy’s
Wendy's
Orlando, FL
10.2023 - Current
- Provided great costumer service during a high volume and fast paced environment
- Cleaned and organized the store
- Stocked and replenished merchandise according to the store merchandising layout
- Operated a cash register for cash and credit card transactions
- Communicated clearly and positively with coworkers and managers
- Mastered POF computer system for automated order taking.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained work area and kept cash drawer organized.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Answered customer inquiries regarding products, promotions, payment methods and returns and exchanges.
Internship in a Veterinary Clinic
Miami Pet Clinic
Miami
10.2019 - 08.2020
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Provided detailed patient care instructions to pet owners.
- Recorded the animal’s temperature and weight
- Collected fluids from animals for laboratory testing.
- Cleaned and sterilized exam rooms between appointments.
- Communicated with veterinarians and staff members to maintain patient flow.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Took the Certificate of Veterinary Assistant (CVA) and passed (2022).
- Attended regular continuing education courses related to veterinary medicine.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Ordered medication refills when needed.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2022
Bachelor of Science - Health Science
University of Central Florida
Orlando, FLSkills
- Microsoft Word
- Menu Memorization
- Cultural Awareness
- Organizational Skills
- Multitasking
- Cleanliness and Sanitation
- Complaint Handling
- Calm and Professional Under Pressure
- High-Energy Attitude
- Communication
- Teamwork and Collaboration
- Training & Development
- Active Listening
- Conflict Resolution
- Problem-Solving
Affiliations
- I love Figure Skating and working out in my times off, as well as singing or researching about my future career.
Certification
- Veterinary Assistant Certificate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Elementary
References
References available upon request.
Timeline
Job at Wendy’s
Wendy's
10.2023 - Current
Internship in a Veterinary Clinic
Miami Pet Clinic
10.2019 - 08.2020
High School Diploma -
John A. Ferguson Senior High School
Bachelor of Science - Health Science
University of Central Florida
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